When Lonnie shouts at Kerry in public for not finishing her work and suspends her for
two days, he is using his coercive power.
a. True
b. False
Which of the following is the power coming from a formal management position in the
organization?
a. Referent power
b. Coercive power
c. Reward power
d. Legitimate power
e. Expert power
Market risk is defined as the risk of loss of assets, earning power, or managerial control
due to politically based events or actions by host governments.
a. True
b. False
Which of the following symbolizes to all employees that the change is important for the
organization?
a. Education
b. Coercion
c. Participation
d. Negotiation
e. Top management support
A document specifying the business details prepared by an entrepreneur prior to
opening a new business is known as a business plan.
a. True
b. False
The ability to motivate others is considered a technical management skill.
a. True
b. False
Scenario – Barry Miller The promotion to first line manager took place just six weeks
ago for Barry Miller. He was well qualified for the promotion, but the new job still
required a lot of training. One of the challenges has been to coordinate the production
of his team with the needs of the sales department and with the availability of raw
materials from his suppliers. Setting priorities and developing schedules to accomplish
the work is a part of Barry’s job that he has really enjoyed. The challenges to maintain
high rapport and to build a strong team with his employees have already brought him a
lot of satisfaction. In reflecting about the last six weeks, Barry concludes that he is very
happy about his new job.The managerial skill that is least important at Barry’s
middle-level management position is:
a. conceptual.
b. human.
c. technical.
d. all of these skills are vital.
e. none of these skills are important.
A manager might use_______as a type of communication.
a. meetings
b. telephone conversations
c. talking informally
d. all of these
e. meetings and telephone conversations
Which of the following is a commonly-cited limitation of planning?
a. Plans limit employee motivation and commitment.
b. Plans make resource allocation more difficult.
c. Plans make it more difficult to measure standards of performance.
d. Plans boost intuition and creativity.
e. Plans can create a false sense of security.
The equity theory focuses on individual’s perceptions of how fairly they are treated
relative to others.
a. True
b. False
Alderfer referred to the needs for physical well being asneeds.
a. physiological
b. existence
c. belongingness
d. relatedness
e. growth
Cooltown University recently invited members of its social network group to enter a
contest on YouTune o design the best video promoting the university. This is an
example of what innovative approach?
a. Social group innovation
b. Network innovation
c. Techsourcing
d. Crowdsourcing
e. Insourcing
The final step to be managed in the change process is:
a. freezing
b. implementation
c. intervention
d. planning change
e. envisioning change
When informing your staff of the date for the company picnic, a______would be most
practical and successful.
a. memo
b. telephone
c. video conference
d. face-to-face contact
e. newspaper notice
People have a high external locus of control when they feel in control of their own fate.
a. True
b. False
The economic value of the knowledge, experience, skills, and capabilities of employees
refers to personal capital.
a. True
b. False
One of the most dangerous performance evaluation errors is______, which places an
employee into a class or category based on one or a few traits or characteristics.
a. homogeneity
b. the halo effect
c. stereotyping
d. diversion
e. leniency
Which term, in goal-setting theory, refers to the need to make goals highly ambitious
but achievable?
a. Goal specificity
b. Goal difficulty
c. Goal acceptance
d. Feedback
e. Goal motivation
Symbols, stories, and heroes are important because they:
a. entertain executive level management.
b. address the concerns of government.
c. acquaint customers to the organization.
d. communicate the significant values of an organization.
e. free organizations from legal obligations.
_______ focuses on whether performance meets established standards.
A(n) ________ defines and uses signals and symbols to influence corporate culture.
Plans that define company responses to specific situations, such as emergencies,
setbacks, or unexpected conditions are called_______plans.
_______ systematically moves employees from one job to another, thereby increasing
the number of different tasks an employee performs without increasing the complexity
of any one job.
List the four categories of culture and describe what kind of environments each fit best
in.
A(n)______ makes the leadership style unnecessary or redundant.