With reference to the four ways of increasing self-efficacy as proposed by Albert
Bandura, verbal persuasion involves becoming more confident ________.
A) because you gain relevant experience with the task or job
B) because you see someone else doing the task
C) because someone convinces you that you have the skills necessary to be successful
D) because you get rewarded for performing a similar task well
E) because you get energized or “psyched up” for performing the task
When forming a mentoring relationship, all of the following should be considered in
relation to the mentor and the prot©g© except ________.
A) goals
B) style
C) needs
D) skills
E) communication
In a(n) ________ communication network, any group member can actively
communicate with any other member.
A) wheel
B) all-channel
C) mesh
D) chain
E) star
Which of the following steps of the appreciative inquiry attempts to identify what
people think are the organization’s strengths?
A) dreaming
B) destiny
C) collaboration
D) inferring
E) discovery
In a communication process, the ________ is the actual physical product of the sender’s
encoding.
A) channel
B) message
C) feedback
D) transmitter
E) noise
Amohalko Consulting is an independent consulting firm specializing in offering
financial advice to companies in need. Amohalko operates in an independent contractor
fashion, providing name recognition to consultants as well as basic needs such as office
space and computers but nothing much past that. Amohalko Consulting has been losing
business over the last three quarters and the average stay of a consultant is less than one
year. Most likely, Amahalko Consulting is suffering from which problem?
A) inadequate resources
B) poor Leadership
C) flawed structure
D) climate of mistrust
E) poor reward system
________ is an individual’s current capacity to perform the various tasks in a job.
A) Inductive reasoning
B) Dynamic strength
C) Deductive reasoning
D) Ability
E) Social intelligence
As compared to high self-monitors, low self-monitors ________.
A) tend to be more mobile in their careers
B) pay closer attention to the behavior of others
C) receive better performance ratings
D) are less likely to emerge as leaders
E) show less commitment to their organizations
Emotional intelligence (EI) is critical to effective leadership because one of its core
components is ________.
A) conscientiousness
B) empathy
C) optimism
D) introversion
E) perfectionism
Marina loves to visit a new country every year. Her hobbies are visiting museums,
painting, traveling, and learning new languages. Which dimension of the Big Five
Model best describes Marina, according to her hobbies?
A) extraversion
B) agreeableness
C) conscientiousness
D) openness to experience
E) emotional stability
Which of the following is not an example of people who can work from home or other
non-office locations?
A) assembly line workers
B) systems analysts
C) technical writers
D) medical transcribers
E) book and media editors
The major advantage of the virtual organization is its ________.
A) decentralized structure
B) ability to enhance role clarity
C) flexibility
D) highly departmentalized structure
E) ability to minimize organizational politics
Which of the following is a correct argument in favor of emotional intelligence (EI)?
A) EI accurately indicates linguistic abilities of a person.
B) EI is a simple and straightforward concept.
C) The concept of EI has a biological base.
D) EI can be measured easily.
E) The concept of EI is different from intelligence and personality.
Individuals will be more motivated to reduce dissonance when the attitudes are
important or when they believe the dissonance is ________.
A) directly related to their pay
B) the work of a disgruntled coworker
C) they are in control of the dissonance
D) their supervisor is showing favoritism
E) completely out of their control
What can managers do to make sure that important information isn’t withheld from
them through silence?
A) engage in selective perception
B) listen to and support diverse opinions
C) deal with information overload
D) hire employees with high emotional intelligence
E) tell employees what they want to hear