Barnlund offers three types of communication to differentiate between monologic and
dialogic communication, including all of the following, EXCEPT:
a. Messages whose intent is to coerce others.
b. Messages of an exploitative sort in which words are arranged to filter the
information, narrow the choices, and obscure the consequences, so that only one
meaning becomes attractive or appropriate.
c. Messages that are completely off the topic of conversation.
d. Facilitative communication in which words are used to inform, to enlarge
perspective, to deepen sensitivity, to remove external threat and to encourage
independence of meaning.
11.The
model assume that one person transmit the information in his or her head without distor
tion
personal interpretation to another.
a. They can deny responsibility
b. They can ignore the situation entirely
c. They can evade responsibility
d. They can reduce the offensiveness of the act
Plurality is any phenomenon “invented” or “constructed” by participants in a particular
culture or society, existing because people agree to behave as if it exists or follow
certain conventional rules.
a. True
b. False
According to Mintzberg, the primary role of a manager is decisional. It trumps the
manager’s informational and interpersonal roles in importance.
a. True
b. False
Performance goals that are specific, difficult and accepted by employees will lead to
higher levels of performance than easy, vague goals (such as do your best) or no goals
at all.
a. True
b. False
The success of digital collaboration depends largely upon team members’ abilities to
adopt new ways of working.
a. True
b. False
The four purposes of business communication are
a. To inform, to persuade, to entertain, and to establish credibility
b. To inform, to entertain, to persuade, and to through establishing relationships with
others
c. To inform, to persuade, to convey goodwill, and to establish credibility
d. To inform, to entertain, to sell, and to deliberate
A strategic approach to communication has become of greater importance in recent
years for all of the following reasons, EXCEPT:
a. Changes in the workplace due to globalization and increased competition
b. Better educated management personnel.
c. Evolution of our understanding of the process of communication.
d. A greater appreciation for the centrality of communication in terms of its role in the
creation of our social and organizational realities.
The most ambiguous channel of communication is oral.
a. True
b. False
The STAR approach to job interviews is an acronym for
a. Subject, task, action and response
b. Situation, task, action and response
c. Study, task, action, and result
d. Study, topic, activity and result
When communicating with expert audiences you should avoid using jargon and
technical language so as to be very clear.
a. True
b. False
An unhealthy organizational culture is characterized by all of the following aspects,
EXCEPT
a. Work production systems that do not provide opportunities to contribute initiative,
responsibility, or personal knowledge to the job
b. Limited opportunities for employees to exercise influence in the planning and
organizing of tasks
c. Tasks that limit human contacts during work
d. A willingness to investigate issues rather than taking sides
List the three types of flow of the formal communication network and briefly explain
the “grapevine.”
Discuss how the characteristics of an individualist culture manifest in your own life in
the United States. Are there any aspects of a collectivist culture that manifest in your
life? If so, please discuss these as well.
Discuss an organizational culture of which you have been a part. Explain the healthy
and unhealthy aspects of the culture. How did these aspects affect the communication
climate in the organization?
List the three practices that can erroneously support our perceptual mindsets.
List the four models of communication and indicate which is best for today’s workplace
and briefly explain why.
What three categories of information are typically included in a resume?
List three nonverbal behaviors you can practice during an oral presentation to enhance
your credibility and convey goodwill.