A strong culture creates an internal climate of high behavioral control.
In terms of intraorganizational behavior, all things being equal, integrative bargaining is
preferable to distributive bargaining.
Today’s trend toward decentralized organizations makes it easier to establish a strong
culture.
The advantages of oral communication are precision and tangibility.
Self-efficacy refers to an individual’s belief that he or she is capable of performing a
task.
High-context cultures rely essentially on spoken and written words to convey meaning;
body language and formal titles are secondary.
Moods are intense feelings that are directed at someone or something.
Displayed emotions are innate.
According to John Holland’s personality-job fit theory, individuals belonging to the
“realistic” type prefer rule-regulated, orderly, and unambiguous activities.
The halo effect occurs because it is impossible for us to assimilate everything we see.
According to Fiedler’s contingency model, task-oriented leaders are most effective in
situations of high or low control.
Two people see the same thing at the same time yet interpret it differently. In this
situation, factors that operate to shape their dissimilar perceptions reside in the
________.
A) perceivers
B) target
C) timing
D) context
E) situation
Which of the following is not a reason why business schools have begun to include
classes on organizational behavior?
A) to increase manager effectiveness in organizations
B) to help organizations attract top quality employees
C) to expand organizations’ consulting needs
D) to improve retention of quality workers
E) to help increase organizations’ profits
Which of the following power tactics can be used most effectively for exerting lateral
influence?
A) legitimacy
B) inspirational appeal
C) coalition
D) ingratiation
E) pressure
In a ________ team, the manager’s job becomes more about managing outside the team.
A) technical
B) self-managed
C) problem-solving
D) task
E) virtual
Differences in characteristics like education, ethnicity, regional background, and gender
form part of ________.
A) individual-level diversity
B) organizational-level diversity
C) lateral-level diversity
D) surface-level diversity
E) deep-level diversity
Consultants Exceptional (CE) has hired you to develop training materials for their
consultants. Your first assignment is to develop a training program that helps their
consultants to analyze and understand the organizational structure of the company that
they are assisting. You believe that in order to adequately evaluate and understand a
client company, consultants need to understand the basic organizational structure of the
company. Consultants are then able to recommend actions and changes based on the
company’s structure. One of the questions you tell the trainees to ask is, “To what
degree are tasks subdivided into separate jobs?” This question addresses the issue of
________.
A) formalization
B) work specialization
C) span of control
D) chain of command
E) matrix restructuring
Janice works for a pet store where everyone is committed to the happiness of the
animals. Often employees, bosses and hourly workers alike, come into the store “off the
clock” and spend time training the animals. Everyone loves the store, the animals, and
their jobs. This attitude of her coworkers inspires Janice to do her best. Based on this
information, we can say that Janice is experiencing the effects of ________.
A) centralization
B) organizational climate
C) high departmentalization
D) high formalization
E) high work specialization
Which major job-satisfaction facet is most strongly correlated with high levels of
overall job satisfaction?
A) work flexibility
B) pay
C) social context of the workplace
D) supervision
E) transparency
If a person responds the same way over time, the attribution theory states that the
behavior shows ________.
A) distinctiveness
B) consensus
C) consistency
D) continuity
E) stability
The team effectiveness model classifies the key components of effective teams into
three general categories; context, composition, and process. Which of the following
variables belongs to the composition category?
A) adequate resources
B) conflict level
C) team efficacy
D) performance evaluation system
E) personality of team members
According to the two-factor theory proposed by Herzberg, which of the following
factors is considered a hygiene factor?
A) promotional opportunity
B) quality of supervision
C) achievement
D) recognition
E) responsibility
The first comprehensive contingency model for leadership was developed by ________.
A) Hersey and Blanchard
B) Blake and Mouton
C) Fred Fiedler
D) John Kotter
E) Douglas Surber
The Myers-Briggs Type Indicator classifies people in all of the following categories
except ________.
A) extraverted/introverted
B) sensing/intuitive
C) perceiving/judging
D) independent/dependent
E) thinking/feeling
For power to exist, one person must have control over ________.
A) people
B) property
C) knowledge
D) finances
E) all of the above
Ned is particularly adept at designing and creating new fashions. In which of the
following would Ned have the highest level of autonomy?
A) doing alterations at the dry cleaners
B) creating custom bridal gowns in a bridal store
C) creating custom gowns and suits for a pageant store
D) working as a private tailor for a local real estate agent
E) working as a stylist for a local celebrity
Which one of the following is not an example of globalization?
A) After years of lackluster performance, Boeing realized it needed to change its
business model.
B) McDonald’s sells hamburgers in more than 100 countries in six continents.
C) All major automobile makers now manufacture cars outside their borders.
D) At Finland-based phone maker Nokia’s renowned research center in Helsinki,
non-Finns now outnumber Finns.
E) ExxonMobil, a so-called United States company, reported that less than six percent
of their 2011 earnings were from gas and products sales in the United States.
Which one of the following is not implied in the definition of power?
A) influence
B) potential
C) dependency
D) actualization
E) control
Appreciative inquiry (AI) is an organizational development technique. Which of the
following statements is true regarding appreciative inquiry?
A) It tries to identify discrepancies among member perceptions and solve these
differences.
B) It uses high-interaction group activities to increase trust and openness among team
members, improve coordinative efforts, and increase team performance.
C) It involves an outside consultant who helps the manager to analyze processes within
his or her unit and identify what to improve and how.
D) It consists of four steps including discovery, dreaming, design, and destiny.
E) It seeks to change groups’ attitudes, stereotypes, and perceptions about each other.
Most likely, what would be the size of the group that is expected to implement a
marketing plan?
A) two
B) five
C) seven
D) ten
E) over twelve
Lydia works as a 911 operator. Her job strength is dictated most likely by ________.
A) clarity
B) consistency
C) constraints
D) comprehension
E) consequences
According to the Two-Factor Theory, how might a manager motivate employees?
What power tactics can employees use to translate their power bases into specific
actions and how does each one work?
Discuss distributive bargaining.
What are some of the cautions to be aware of when using teams? What tests should be
applied to see if a team fits the situation?
Identify and explain any TWO of the biological characteristics in which employees
differ and explain any two characteristics’ effect on organizational behavior in the
United States.
Clara is a clerk at a retail outlet. She earns $35,000 a year. She is allowed to work her
schedule around her daughter’s school athletic events, and because she has seniority
over the other clerks, rarely has to work holidays.
Jeff is a new designer for an engineering firm. He earns $75,000 a year. He must be at
the office Monday through Friday from 8:00 to 5:00. His wife attends all their children’s
school events. His job is stressful, and if a project is due, he often works weekends and
sometimes holidays, although from home.
How would you compare Clara and Jeff’s levels of job satisfaction? Describe how you
would measure their satisfaction and name at least three major job attitudes that play a
part in each of their satisfaction levels.