Confrontation is sometimes necessary when:
a. The client asks for assistance, but the clinician has made no headway in finding a
solution
b. There is a discrepancy between what the client is saying and his or her body language
c. The client continues drinking while in therapy
d. The client experiences schizophrenic symptoms
A person’s individual characteristics interact with external circumstances to affect his or
her outcome. Some of these individual characteristics (micro level context) include:
a. Prejudice and discrimination
b. Family
c. Motivation
d. Social class
At times, the clinician must advocate for the client by confronting others who may be
interfering with the clinician’s ability to interact effectively with the client. The
clinician’s message in this case must be:
a. A request for advice or suggestion
b. Tentative
c. One in which a display of anger is justified
d. Pleasant, but firm
Your client “M” has undergone an HIV test. Much to his relief, the test came back
negative. The results can be released:
a. Freely
b. With verbal consent only
c. Without need for a formal release because the shame factor is no longer present
d. Only with the proper release form
The strategy behind determining the level of intervention we provide to the client is
based on:
a. Consultation with the client’s family and close associates
b. Knowing your own level of professional training
c. The need to solve the client’s problem
d. Knowing the client’s strengths and limitations
It is the role of the human services worker to support patients’ efforts to take charge of
their lives and make decisions. This support can take the form of:
a. Giving honest criticism when the client makes a mistake
b. Assuming control of the client’s daily activities to ensure that goals are accomplished
c. Having realistic goals for the client and encouraging progress toward the goals
d. Insisting that the client take the necessary steps toward the goal when that person
appears to be malingering
A “contemptuous” disposition on the part of the examinee would be comprised of:
a. Speaking while revealing little or nothing
b. A palpable air of superiority
c. An expressed sense of entitlement
d. Asking for favors or favorable treatment
Reflective listening is best used:
a. After each individual probing question
b. At the end of a series of probing questions
c. When the client cues that he or she has something constructive to add
d. Only when you sense it is vital for the client to “re-hear” what he or she has said
Counselors who start out with the assumption that they will receive no trouble from a
client are setting themselves up for:
a. Failure
b. A trap
c. Disappointment
d. Exhaustion
A 17-year-old single mother of a severely disabled child has been disowned by her
family and seeks help sorting out her situation:
a. The case manager owns the problem because the client is too young to make
decisions for herself
b. Both the client and case manager own the problem, but because the client is too
young to make decisions for her life, the case manager is ultimately responsible for
finding a solution
c. The client owns the problem, but the case manager needs to take the reins in finding a
solution in consultation with the client
d. The client owns the problem and must take the reins in finding a solution to her
problem despite her youth
Once the client has been linked to the services he or she needs, the case worker must:
a. Continue monitoring the client’s progress and advocating for his or her needs
b. File a report and close the client’s case
c. Allow the client’s other social service workers’ requirements to take precedence
d. Avoid contacting the client’s other service professionals to coordinate care, in the
interest of protecting the client’s privacy
“Sounds like you really feel . . .?” is an example of a(n):
a. Response to feelings
b. I-message
c. Open question
d. Closed question
Mannerisms, dress, attitudes, or expressionsall impressions of a client during a
contactreflect:
a. The level of motivation
b. The level of compliance with the program
c. The client’s state of mind
d. The ability of the client to conform to expectations
When releasing confidential information, you are obligated to ensure that your client
understands:
a. His or her obligation as pertains to the release
b. Procedural aspects of the release
c. The aftermath of the release
d. Consequences of the release
Suppose the client needs evening appointments, but the clinician works only during the
day. This means:
a. The client owns the problem and must find a clinician who can accommodate the
client’s schedule
b. Both the client and the clinician own the problem, and it is an opportunity to
negotiate a solution
c. The clinician owns the problem and must change the schedule to accommodate the
client
d. Both the client and the clinician own the problem, but the clinician has the ultimate
responsibility for finding the solution
Writing and maintaining notes that are accurate, comprehensive, and up-to-date is a(n)
___________ obligation.
a. Legal
b. Professional
c. Moral
d. Ethical
Each objective has:
a. The same target date
b. A specific target date
c. A flexible target date
d. An open-ended target date
Which of the following is not an activity completed following the case meeting?
a. The supervisor signs the formal service plan.
b. The final plan is discussed with the client.
c. The final service plan is rewritten.
d. The client is asked for feedback, and an assessment of his or her feelings is
undertaken.
In David Burns’ Feeling Good, which of the following is not one of the recommended
four steps in disarming anger?
a. Being appreciative
b. Finding common ground
c. Cutting off the counselee and redirecting him or her to a more relevant or relaxed
topic
d. Asking for more information
Deinstitutionalization directly led to which change in the planning and implementation
of treatment plans:
a. More reasonable goals
b. Family involvement in the process
c. The mixture of therapy and more effective drugs
d. Less involvement in planning by the treating professional
The legally binding “in effect” period for a general consent form should be:
a. 30 days minimum
b. 120 days maximum
c. Open-ended
d. 90 days
Because change does not happen quickly, it is better viewed as:
a. A stage
b. A process
c. The responsibility of the client
d. An undertaking for higher functioning clients
A panel of professionals that decides on which services to provide to the client would
typically be:
a. Homogeneous
b. Interdisciplinary
c. Multidisciplinary
d. Large in number
Aspects of the personal context that a person grew up in and is now functioning in
(meso level context) include:
a. Social class
b. Motivation
c. Personality
d. Life transitions
A client phones you. He states that he is undergoing a crisis.
a. Assess whether or not it is truly a crisis before responding fully
b. Assess whether it is a case of overdependence
c. Respond immediately
d. Respond immediately but only with open-ended questions
“The way it appears, housing certainly isn”t a high priority for you! You never follow
through” is an example of a(n):
a. I-message
b. Prying question
c. Inappropriate confrontation
d. Appropriate confrontation
A case manager who is presenting on behalf of a client should monitor him-or herself
for:
a. Nervousness
b. Defensiveness
c. Ability to establish rapport
d. Reciprocity
The case manager, Enrique, meets with the rabbi of his client, Josh. This is known as
which type of meeting?
a. Collaborative
b. Consensual
c. Collateral
d. Assessment
Appropriate questions to ask during the interview include:
a. Those that explore tangential topics in order to satisfy your curiosity
b. Those that are value neutral
c. Those to which there is clearly one correct answer
d. Those to which the client is aware that you already know the answer
The client ‘speaking” on a general release form is exemplified by the phrase:
a. “I hereby authorize”
b. “Being of sound mind, I consent to”
c. “I Fill in name” empower”
d. “On this day Fill in date,” I Fill in name” hereby authorize”
Asking the client permission to share your ideas with him or her allows the clinician to:
a. Make sure the client takes responsibility for actions
b. Offer advice while still remaining in charge of the client’s situation
c. Offer advice while still leaving the client in charge of his situation
d. Set an example of courtesy for the client
The clinician’s goal in working out the own level of involvement in moving toward a
solution to the client’s problem would be to:
a. Allow the client opportunities to exercise self-determination and independence
b. Make certain that all therapeutic goals are achieved
c. Make certain that the client find the solution
d. Make certain that he or she demonstrate no difference between the professional
relationship and a friendship away from work
The case manager should avoid using the following resource(s) in the planning stage of
the client’s care:
a. A family member suspected of abusing the client
b. Peer support
c. Social service agencies
d. Community resources
When recording the “chief complaint,” the person conducting the intake should:
a. Strive to be concise yet accurate
b. Go into as much detail as possible; the details of the complaint can be “whittled
down” later
c. Describe the reasons in generalities
d. Include all relevant background information
Name 4 countries that tend to be individualistic
Describe briefly the reason Tarasoff v Regents of the University of California is
considered so important.
Answer:Answers will vary
Name 2 false attributes.
What are 2 governmental requirements when documenting a contact with a client?
Briefly define prejudice.
Answer:Answers will vary
Name 2 things a case manager might note under impressions.
Briefly describe an assessment of a client and a few of the elements the case manager
looks at to formulate a plan.
Answer:Answers will vary
Briefly describe why it is not uncaring to allow a client to own the problem.
Answer:Answers will vary
Using blank Treatment/Goal Plan, prepare a plan for the following person: Joe is a 48
year old married father of 4. He recently lost his job of 15 years. His wife works and the
children are doing well in school. He is mildly depressed. Joe has a number of contacts
in the community and regularly volunteers at the food bank. He has deep concerns
about being able to support his family though his wife’s salary will cover some of the
bills. Joe tells you that his father was unemployed and he grew up in poverty. Joe would
like to find work ASAP and is willing to work at anything. However, he has a college
degree that makes him over qualified for most jobs.
Answer:Answers will vary
Name one of the situations where it legally fine to break confidentiality.
What are the 3 basic helping attitudes?
The general purpose of an initial interview is to.
Provide 4 examples of a client’s behavior that should be documented if it is significant.
Discuss what is meant by the following statement: Recovery should address the client
in an holistic manner.
Answer:Answers will vary
What is wrong with the following statement: “You are not listening to me. I feel that
you would be better off if you went to rehab.”
Answer:Answers will vary
When asking a client multiple questions, what might the client begin to feel?
Answer:Answers will vary
Provide an example of praising a client.
Name the 3 types of contact a case manager might have with a client.
List 4 other words for that might describe anger.
What are the 3 components of Informed Consent?