Which of the following statements best illustrates theconversational style?
A. With respect to your query dated 13th November, find the required details listed
below.
B. Enclosed please find the product detailsabout which you inquired.
C. This is in reply to your letter of December 8, requesting a replacement of our
product.
D. Your package has been shipped and will reach you on Monday.
E. This is to acknowledge receipt of your letter dated 7th July.
Which of the following sentences uses the incorrect tense?
A. We went to the movies last evening.
B. He said that he had been suffering from fever for five days.
C. The man complained that his cycle has been stolen.
D. I visited Alaska last month.
E. My brother will have arrived tomorrow.
Which of the following endings used in lettersdo not contain rubber stamps?
A. Thank you in advance for your assistance.
B. Thank you for helping us reduce our expenses.
C. Please call me if you need further assistance.
D. If you would like additional information, please do not hesitate to contact me.
The following job-search message is an example of a _____. “Dear Mr. Smith: Thank
you for your generous job offer at your firm. However, as I mentioned during the course
of my interview, I am keen on pursuing a career in nanotechnology. After much
thought, I have decided to take up a job at a firm that offers extensive opportunities in
the field. I appreciate the time and the courteous treatment you gave me. Sincerely”
A. thank-you message following an interview
B. follow-up to an application
C. letter of resignation
D. job acceptance message
E. rejection of a job offer
Possible explanations for or solutions to a problem are termed as _____.
A. bases
B. mission statements
C. hypotheses
D. purpose statements
E. problem statements
Examine the sentence taken from a report. Which relationship is established by the
transitional phrase “for example” with its preceding content? “The Mills Company, for
example, has conducted such a program for the past eleven years.”
A. Contrast
B. Cause-result
C. Likeness
D. Explanation or elaboration
E. Listing or enumeration of subjects
Which of the following statements is true about emails?
A. Emails are used solely for informal communications.
B. Emails are used solely for formal communications.
C. Emails can be archived and filed for easy access to a written record of
correspondence.
D. Text messages are more popular than emails for formal communications.
E. Emails areused solely for communicating within an organization.
Consider the following advertisement for mobile phones aimed at senior citizens. “Are
you tired of straining your eyes peering into your tiny cell phone screen? Do you wish
you had a phone that does what a phone is supposed to do, without all the phony jazz?
We have the product just for you! With its 5-inch display designed to enhance visibility
and large number pads, making calls will no longer be a pain. With dedicated one touch
buttons that you can define, do more for much less! Contact us for more details; you
will not regret this purchase!” This advertisement primarily focuses on _____.
A. scenario elimination
B. intangible rewards
C. common-ground persuasion techniques
D. reader benefits
E. character-based appeals
Which of the following will most likely make a message clear and effective?
A. Using jargon to capture the attention of your audience
B. Using vague words so that your message can be interpreted in multiple ways
C. Adapting your choice of words to the purpose of the message
D. Avoiding the use of active verbs
E. Using the passive voice instead of the active voice
In the course of writing a business report, once you’ve defined the problem and
identified your purpose, the immediate next step is to:
A. determine what factors you need to investigate.
B. gather the required information.
C. analyze the available information.
D. use the test of experience.
Which of the following is true about email reports?
A. Email is usuallyused for external reports.
B. Because email isprimarily acommunication between people who do not know each
other, they are usually formal.
C. Unlike the longer forms, emails do notuse headings to display content and graphics
to support the text.
D. For the longer email reports, writers will often choose to make the report itself an
attached document and use the emailmessage as a transmittal message.
Which of the following is thebest wayto present one’s reasoning for bad news to be
conveyed to a customer?
A. “The phone was damaged because you used it improperly, so nothing can be done.”
B. “I cannot help you in any way as the fault is entirely yours.”
C. “The rules of the company were clearly stated and your claim cannot be accepted.”
D. “You made the mistake of misusing your product so I cannot help you in any way.”
E. “Company policies do not allow us to return to stock products with broken seals for
the safety of our stakeholders.”
Which of the following best illustrates an advertisement based on emotional appeal?
A. An advertisement primarily stressing how a product can increase a person’s sex
appeal
B. An advertisement emphasizing a product’s lifetime guarantee
C. An advertisement primarily stressing the limited-time low selling price of a product
D. An advertisement comparing a product’s enhanced features to those of the
competitor’s product
E. An advertisement listing three practical uses of the product