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Jeremy Samuels works in a police department in California. His job often requires him
to observe clues that criminals leave behind. His job is to analyze these clues, which
helps the department catch the criminal. Which of the following dimensions of
intellectual ability does Samuels most likely have?
A) spatial visualization
B) perceptual speed
C) extent flexibility
D) dynamic flexibility
E) number aptitude
Which of the following statements is true regarding a bureaucracy?
A) Bureaucracies are characterized by a low degree of formalization.
B) Bureaucracy is an ideal organizational design for those organizations that operate
under highly uncertain conditions.
C) Typically, bureaucracies have wider spans of control.
D) Bureaucracies can get by with less talented middle- and lower-level managers.
E) Bureaucracies encourage employee empowerment.
Helen, a high school teacher, wants her students to actively participate more in class.
She has decided to use reinforcement theory to get the required results. Which of the
following methods is she most likely to use?
A) She is going to call on students who never participate.
B) She is going to yell at students, telling them that they are not making good grades.
C) She is going to ask the students that always participate to allow the others to have a
chance.
D) She is going to model what active participation should look like at the beginning of
class.
E) She is going to give students an extra mark each time that they contribute.
A ________ is characterized by a low degree of departmentalization, wide spans of
control, authority centralized in a single person, and little formalization.
A) bureaucracy
B) matrix organization
C) simple structure
D) networked organizational structure
E) hierarchical organization
Which of the following is most likely to be related to reduced absences and lower
resignation rates?
A) high job involvement
B) high cognitive dissonance
C) low psychological empowerment
D) low organizational commitment
E) high emotional contagion
Which of the following is an example of an outcome at an individual level?
A) structure
B) culture
C) politics
D) power
E) attitude
According to the team effectiveness model, which of the following is a process variable
that influences effectiveness of a team?
A) leadership and structure
B) team efficacy
C) member flexibility
D) performance evaluation and reward systems
E) abilities of members
Which of the following is true regarding negotiation outcomes?
A) Overall agreeableness is weakly related to negotiation outcomes.
B) Overall agreeableness is strongly related to negotiation outcomes.
C) Overall agreeableness is weakly related to negotiation outcomes only when the
situation is stressful.
D) Overall agreeableness is strongly related to negotiation outcomes only when the
situation is stressful.
E) Overall agreeableness is unrelated to negotiation outcomes.
Which of the following is an example of externally caused behavior?
A) An employee postpones a meeting because he overslept.
B) An employee is late to work because of a punctured tire.
C) An employee was fired because he violated a company policy.
D) An employee was promoted when he achieved more than the assigned objectives.
E) An employee closed a sale with an important corporate client because of his
excellent negotiation skills.
The government passes a new law requiring all companies to offer employees unpaid
time off to care for their children. This would harm the economic competitiveness of the
nation's businesses as companies must be free to set their own employment policies
without mandated parental-leave regulations. Which of the following, if true, would
weaken the argument?
A) A parental-leave law will serve to strengthen the family as a social institution in this
country.
B) Most businesses in the country already offer employees some form of parental leave.
C) Some of the countries with the most economically competitive businesses have
strong parental-leave regulations.
D) The proposed parental-leave law does not apply to small-scale industries.
E) In most polls, a majority of citizens say they favor passage of a parental-leave law.
Which of the following statements is true regarding gainsharing?
A) Gainsharing focuses on productivity gains rather than profits.
B) Gainsharing involves paying employees based on the number of new skills acquired
by them in a specific time period.
C) Gainsharing does not distribute profits, only gains in profits.
D) Employees working under gainsharing plans have a greater feeling of psychological
ownership.
E) Gain sharing encourages social loafing.
A long-term strategy for attaining a goal by linking the present with a better future for
the organization is defined as a(n) ________.
A) transaction
B) attribution
C) contingent plan
D) vision
E) substitution
The discretionary behavior that is not part of an employee€s formal job requirements
and that contributes to the psychological and social environment of the workplace is
called ________ behavior.
A) withdrawal
B) associative
C) networked
D) citizenship
E) cohesive
Carl believes that he is lucky to be working under a manager like Mr.
Parker-conscientious, flexible and easy to work with. It was Mr. Parker who helped Carl
learn the demands of the job, gave him opportunities to learn from the mistakes he
made, and always provided sound advice. Mr. Parker, who has been in the field for over
eighteen years, never made Carl feel like a novice and this only increased Carl's
personal confidence in his work and his loyalty toward his manager. Carl, who is now
doing very well on the job, aims to be a manager like Mr. Parker. From this scenario,
which of the following conclusions can be drawn?
A) Mr. Parker is an authoritarian manager.
B) Carl has a low degree of trust propensity.
C) Mr. Parker has a high degree of referent power.
D) Mr. Parker engages in a lot of ingratiation.
E) Mr. Parker exercises a high degree of coercive power.
Which of the following represents the acceptable standards of behavior within a group
that are shared by the group's members?
A) status
B) norms
C) dyads
D) goals
E) cliques
A research group in Arizona recently conducted a survey among workers of a coal
power plant to understand emotions and their happiness quotient. Employees at the
plant often complained about poor working conditions and low insurance benefits.
However, the group was surprised with the findings of the survey because employees
had a positive mood 70 percent of the time during work hours. Which of the following
concepts would best explain such findings?
A) butterfly effect
B) framing effect
C) anchoring bias
D) distinction bias
E) positivity offset
Leaders who function primarily by clarifying role and task requirements to accomplish
established goals exhibit a(n) ________ style of leadership.
A) transformational
B) transactional
C) charismatic
D) laissez-faire
E) employee-oriented
