Incidents of bullying involve repetition.
A career is the occupational positions one holds at a single organization.
The OSHA inspection is usually unannounced.
Mediation guarantees a solution to any impasse that may occur during collective
bargaining negotiations.
The problem of workplace smoking is becoming moot.
Performance analysis is a detailed study of a job to determine what specific skills the
job requires.
When a training program is evaluated by measuring the outcomes of a group who
receives the training and another group that receives no training, it is called a
time-series design.
Effective recruiting results in a large number of applicants.
Poor attendance, voluntary turnover, and psychological withdrawal also reflect
diminished employee engagement.
Behavioral interview questions focus on past situations.
Technology hampers efforts at orienting employees.
The basic problem with rankings is that while it is not difficult to identify the extreme
good and bad performers, it is difficult to differentiate meaningfully between the others.
In the majority of firms, the task of interviewing job candidates is shared between HR
and the hiring department.
The inability to recruit and maintain a good workforce constitutes a bottleneck for
production.
A manager uses job description information to write a job specification that lists the
knowledge, abilities, and skills needed to perform the job.
Union membership is declining.
Ethical issues such as workplace safety, security of employee records, comparable
work, and employee privacy rights are all related to human resource management.
‘What are the major duties of your position?’ is not a question used in a job analysis
interview.
Depressed people tend to have worse safety records.
Under OSHA, employers with ________ or more employees must maintain records of
and report occupational injuries and occupational illnesses.
A) 5
B) 11
C) 25
D) 100
Which of the following workplace concerns creates costs to the employer from higher
health insurance, higher fire insurance, increased absenteeism, and reduced
productivity?
A) smoking
B) alcoholism
C) drug use
D) AIDS
________ provides benefits if a person is unable to work through no fault of his or her
own.
A) Supplemental pay benefits
B) Unemployment insurance
C) Retirement
D) Health insurance
Management by objectives (MBO) refers to an appraisal method, which ________.
A) is based on progress made toward the accomplishment of measurable goals
B) combines the benefits of narratives, critical incidents, and quantified scales by
assigning scale points with specific examples of good or poor performance
C) requires that the supervisor keep a log of positive and negative examples of a
subordinate’s work-related behavior
D) involves listing all the subordinates to be rated, crossing out the names of any not
known well enough to rank, indicating the employee who is the highest on each
characteristic being measured and who is the lowest, and then alternating between the
next highest and lowest until all employees have been ranked
How many members serve on the Equal Employment Opportunity Commission?
A) three
B) five
C) nine
D) ten
The term, ________, refers to the standards someone uses to decide what his or her
conduct should be.
A) morals
B) ethics
C) autonomy
D) responsibility
Who is interviewed by managers collecting job analysis data?
A) individual employees
B) groups of employees with the same job
C) supervisors who know the job
D) All of the above.
In Griggs v. Duke Power Company, Griggs sued the power company because it required
coal handlers to be high school graduates. The case was decided in favor of Griggs
because ________.
A) high school diplomas were not related to job success as a coal handler
B) Duke Power Company intended to discriminate against blacks
C) no business necessity existed
D) Griggs held a GED
The framework for talent management includes ________.
A) deciding what positions to fill
B) building a pool of job candidates
C) using selection tools such as tests, interviews, and the like
D) All of the above.
What is the first thing you should do to make reference checking more productive?
A) have the candidate sign a release authorizing the background check
B) get two forms of identification and make applicants fill out job applications
C) use a structured reference checking form
D) use references provided by the applicant as a source of other references
Supplemental executive retirement plans and supplemental life insurance are classified
as ________ in executive compensation packages.
A) base pay
B) short-term incentives
C) long-term incentives
D) executive benefits
________ organize the training opportunities for a company.
A) Trainings specialists
B) Change managers
C) EEO representatives
D) Communication directors
Which of the following describes using a retest estimate to assess reliability?
A) administer the same test to the same people at two different points in time and
compare their test scores at time 2 with the scores at time 1
B) administer a test with x number of items designed to assess a topic, then statistically
analyze the degree to which responses to the items vary together
C) administer different tests to different people and compare test scores of the different
people
D) administer a test with content based on what a person actually needs to know to do
the job in question well
What type of question is the following: “Can you tell me about a time when you worked
successfully in a team environment?”
A) situational
B) behavioral
C) stress
D) puzzle
All of the following are symptoms of employees in the advanced stage of alcoholism
except:
A) drinking on the job
B) blackouts and frequent forgetfulness
C) resignation
D) violent outbursts
________ is the procedure through which one determines the duties associated with
positions and the characteristics of people to hire for those positions.
A) Job description
B) Job specification
C) Job analysis
D) Job context
Which of the following is a valid appraisal source?
A) self-ratings
B) 360-degree feedback
C) subordinates
D) All of the above.
Explain the three classifications that apply to basic pension plans.
List and define the four main types of strikes.
A research team analyzed the tangible and intangible costs of turnover in a call center
with 31 agents and four supervisors. List three examples of tangible and three examples
of intangible costs associate with the functioning of the department.
What is negligent hiring?
Changing employee attitudes, skills, and behaviors can be difficult. Explain how
Lewin’s Change Process proposes how change should be implemented.