Performance appraisals should emphasize how well the individual is doing the job, not
the evaluator’s impression of the individual’s work habits.
A budget is a single-use financial plan that covers a specified length of time.
Performance appraisal is a continuing activity that focuses exclusively on established
human resources within the organization, while training focuses on newcomers.
A programmed decision is typically a one-shot structured decision.
When employees’ performance is appraised using a rating scale, only one employee can
occupy a particular ranking.
An inexperienced man has just been hired as a salesperson in a men’s clothing store.
According to the life cycle theory, a low-task/high-relationship style of leadership
should be maintained to effectively manage this person.
Determining and gathering appropriate data is the first step in operating an IS properly.
Lateral organizational communication relates primarily to the direction and control of
employees.
All entrepreneurs completely fund operations with their own money or credit cards.
Fayol has indicated that strict adherence to a particular chain of command is always
advisable when seeking information.
A leader who coaches identifies inappropriate follower behaviors and suggests how
they can correct that behavior.
Quality assurance is a continuum of activities that starts when quality standards are set
and ends when quality goods and services are delivered to the customer.
Controlling in the area of social responsibility does not entail assessments or
measurements.
A management responsibility guide is a specific tool developed to clarify the
responsibilities of various managers in the organization.
Stress is seldom significantly reduced until the stressors causing it have been coped
with satisfactorily or withdrawn from the environment.
Creative thinking under extreme time pressure is more likely when people feel as if
they are on ________.
A) a shoestring
B) a tight leash
C) a mission
D) an expedition
E) a treadmill
The belief that one’s own group, culture, country, or customers are superior to that of
others is known as ________.
A) pluralism
B) bicultural stress
C) ethnocentrism
D) role conflict
E) tokenism
Organizational communication that does not follow the lines of the organizational chart
is specifically called ________.
A) lateral communication
B) upward communication
C) vertical communication
D) informal communication
E) downward communication
Organizational ________ is the process by which management can appropriately
integrate new employees within an organization’s culture.
A) restructuring
B) identification
C) resilience
D) socialization
E) configuration
Impetus Solutions developed a technology which enjoyed a successful run in the market
for three years. In the last six months however, sales have started decreasing as several
other competitors have entered the market and are selling the same product at a cheaper
price. This has had an impact on the sales of Impetus. Which stage of the product life
cycle is Impetus’s product in?
A) introduction
B) growth
C) maturity
D) saturation
E) obsolescence
________ is a conflict management technique where managers simply ignore the
conflict.
A) Resolving
B) Compromising
C) Cooperating
D) Avoiding
E) Conciliating
According to the study conducted by McLeod and Jones, why did managers favor
committees?
A) they could blame committees for their own failures
B) they got more information from committees than other organizational sources
C) the information they got from committees was more valuable than from other
sources
D) committees arrive at solutions to problems more quickly
E) most executives do not favor committees or do not display qualified acceptance of
them
________ help(s) management to describe the various responsibility relationships that
exist in the organization and to summarize how the responsibilities of various managers
relate to one another.
A) Robert’s Rules of Order
B) The overlapping responsibility chart
C) The management responsibility guide
D) The Chatham House Rule
E) The process decision program chart
The International Information Security Foundation produced a document known as the
________, which included a set of best practices for IS managers.
A) ISSCP
B) Gannt
C) GASSP
D) MSDS
E) Pert
If a manager reaches goals but wastes resources, the manager is considered to be
________.
A) efficient and effective
B) neither effective nor ineffective
C) ineffective and efficient
D) effective and inefficient
E) inefficient and ineffective
Which of the following best describes authority factors that limit the number of
problem-solving alternatives available?
A) the orders issued by a manager’s supervisor is unclear
B) the level of organizational technology is inadequate for certain alternatives
C) the physical facilities of an organization are inappropriate for certain alternatives
D) a manager’s superior tells the manager that a certain alternative is not feasible
E) the chosen alternative is too costly for the organization
The theory which stresses on the fact that the perceived value of a reward is determined
by both intrinsic and extrinsic rewards is ________.
A) Porter-Lawler theory of motivation
B) equity theory
C) expectancy theory
D) acquired need theory
E) needs-goal theory
Do you agree with the view that businesses must be involved in social responsibility
activities? Explain your answer.
How can managers increase the quality of their objectives?
Briefly describe the two kinds of formal groups.
Explain the concept of span of management, and discuss the factors that influence the
appropriateness of the size of an individual’s span of management.
Briefly describe equity theory of motivation.
What are the major characteristics of organizational grapevine?
What are the benefits that an organization can enjoy by successfully offering
high-quality products and services to the marketplace?