Scientific management is mainly associated with high levels of job specialization.
Identification-based trust alone cannot sustain a team’s relationship, because it relies on
deterrence.
Supervisors who use ingratiation and impression management tactics tend to lose the
respect of their staff.
Divergent thinking refers to calculating the conventionally accepted “right answer” to a
logical problem.
Organizations move toward a team-based structure by flattening the hierarchy, reducing
formalization, and making extensive use of self-directed work teams.
A company’s success is only mildly influenced by the quality of its CEO.
Very strong cultures often become dysfunctional when they discourage dissenting
subcultural values.
Where subjective measures of performance are necessary, companies should rely on
multiple sources of information.
The concept of leadership prototypes is an important component of:
A. competency theory.
B. implicit leadership theory.
C. Fiedler’s contingency perspective.
D. transformational perspective.
E. path-goal theory of leadership.
Which of the following is true at the highest level of employee involvement?
A. Participation involves asking employees for information.
B. The entire decision making process is handed over to employees.
C. Specific employees provide information to the management, and management makes
the recommendations.
D. Employees tend to disagree with each other regarding the preferred solution.
E. Employees are told about the problem and they provide recommendations to the
decision maker.
Jessie and Paul have worked in the same office at DEF Insurance LLC for 6 years.
Jessie has always taken extra care to follow the office norms and ensure that everyone
has a happy and harmonious working experience. Paul has been very driven during his
years at DEF Insurance, and though he started as an insurance agent, he has since been
promoted to the agency manager and proudly displays all of his awards on the wall of
his new office.According to Learned Needs Theory, Jessie most likely has a high:
A. need for achievement.
B. need for esteem.
C. need for affiliation.
D. need for comprehension.
E. need for belongingness.
The bargaining zone model states that:
A. the physical space around the negotiations affects the negotiation outcome.
B. the negotiation process moves each party along a continuum in opposite directions
with an area of potential overlap.
C. the best negotiations occur in a neutral territory.
D. negotiators must try to move the other party from a win-lose orientation towards a
win-win orientation.
E. win-lose negotiations typically begin by each party communicating its resistance
point.
Genevieve makes sure that she walks by her boss’s office several times a day and tries
to greet and make eye contact with her. She is trying to increase her:
A. visibility.
B. absorption.
C. centrality.
D. discretion.
E. persuasion.
The Accounting DepartmentKrystal’s boss in the accounting department initially
rejected her proposal for a new budgeting process. So Krystal spoke to and received
support from the heads of two departments that would benefit from the proposed
budgeting process. She also found support from several co-workers in the accounting
department because they believed the new budgeting process would be simpler and
fairer. When Krystal’s boss realized that several key people supported the new
budgeting system, he agreed to test it in a pilot project.What other form of influence is
Krystal using?
A. Exchange
B. Information control
C. Upward appeal
D. Integration management
E. Silent authority
Team-based organizational structures are usually found:
A. in the manufacturing operations of larger divisionalized structures.
B. in organizations that organize employees around distinct regions of the country or
world.
C. in matrix organizations.
D. in government departments and agencies.
E. in stand-alone organizations that have no other organizational structures.
A speaker can be more persuasive by warning the audience about potential opposing
arguments. This is called:
A. impression management.
B. the inoculation effect.
C. ingratiation.
D. an emotional appeal.
E. a structural hole.
One of the main implications of four-drive theory is that:
A. employers should offer employees enough opportunity to keep each drive in balance.
B. employees should be given specific goals with plenty of feedback.
C. employers should give all employees the same employee benefits.
D. employers should select people with the best qualifications for the job.
E. needs-based theories have no relevance for managing people in organizational
settings.
Which of the following refers to availability of alternatives?
A. Visibility
B. Substitutability
C. Centrality
D. Discretion
E. Referent power
Which of the following illustrates one of the steps in the self-fulfilling prophecy
process?
A. A supervisor forms an incorrect impression of the employee.
B. A supervisor assigns challenging goals to the employee.
C. A supervisor gives lenient feedback to the employee.
D. A supervisor avoids reinforcement of work done by the employee.
E. A supervisor communicates expectations to the employee.
The characteristic of a job that refers to how predictable job duties are from one day to
the next is called:
A. task analyzability.
B. task interdependence.
C. task responsibility.
D. task variability.
E. task autonomy.