Which of the following is NOT one of the methods Marriott uses to handle employee
grievances?
A) Assigning a mediator to handle disputes
B) Creating an employee hotline for complaints
C) Developing a legal team to administer decisions
D) Establishing a panel of peers to make binding decisions
Which of the following would most likely have a cumulative stress disorder?
A) Human resources manager
B) Data entry specialist
C) Bartender
D) Nurse
The best type of training objectives are those that are:
A) behavior based.
B) trait oriented.
C) outcome based.
D) flexible.
Countries where team accomplishment is highly valued and sacrifice for others is
relatively common include:
A) United States.
B) South Korea.
C) Portugal.
D) Egypt.
Bowen Productions wants to increase the flexibility of its workforce while increasing
productivity and cooperation. Bowen would be best served by a(n):
A) individual-based plan.
B) team-based plan.
C) plantwide plan.
D) corporate-based plan.
Organizational culture most likely refers to:
A) ethical decisions in the workplace.
B) an organization’s mission and vision statements.
C) basic beliefs shared by members of an organization.
D) the non-pervasive atmosphere within which people work.
Due to the legal conflict over employment-at-will discharges, many employers are now:
A) documenting causes for all wrongful dismissals.
B) requiring employees to sign at-will statements.
C) revising employee handbooks more frequently.
D) training all managers on the employment-at-will concept.
Which of the following would most likely provide employees with information about
career options within an organization?
A) Interest inventories
B) Performance appraisals
C) Career planning workshops
D) Assessment centers
If management wants the compensation system to reinforce a traditional organizational
structure and stability within the company, a(n) ________ compensation system is the
best choice.
A) egalitarian
B) elitist
C) individual-centered
D) labor market-based
Which of the following is NOT an example of a job aid?
A) Scorecards
B) Pamphlets
C) Reference guides
D) Performance support systems
One way to guarantee managers’ buy-in and reinforcement of diversity efforts is to:
A) require managers to participate in annual diversity seminars.
B) hold mangers accountable for fulfilling diversity objectives.
C) create manager-led minority support groups.
D) conduct an official diversity audit.
Teresa, a manager at FSE Manufacturing, wants to help employees make decisions
about early retirement. As an HR manager, you should most likely caution Teresa that
certain behaviors on her part will appear coercive. Which of the following activities
should Teresa most likely avoid in this situation?
A) Suddenly lowering an employee’s performance appraisals which have been good
over past years
B) Discussing the specific details of the early retirement program with the employees
C) Offering older employees the opportunity to bump younger employees
D) Implementing an across-the-board pay cut
According to a study in your text, the rate of problem resolution for EAPs is about:
A) 38%.
B) 58%.
C) 78%.
D) 98%.
Desmond, a manager at a manufacturing plant, wants to solve a specific and significant
production problem. He should most likely schedule a(n):
A) informal meeting of the entire managerial group.
B) formal meeting of the relevant department managers.
C) retreat where managers can work together for an extended time on the problem.
D) “happy hour” type meeting where managers can relax and think of creative
solutions.
The Hay Guide Chart Profile Method of weighing compensable factors in a job is best
used when establishing a:
A) skill-based compensation system.
B) job-based compensation system.
C) performance-centered compensation system.
D) variable pay compensation system.
Camara and Jose always ask the professor in their American Government class exactly
what will be on the next exam. They ask this question so that they can study for no
more than they absolutely must. This is an example of:
A) the negative effects of pay-for-performance on the spirit of cooperation.
B) the “do only what you get paid for” syndrome.
C) negative psychological contracts.
D) an increase of intrinsic drives.
For an HR strategic plan to fit with organizational strategies, it most likely needs to
align with:
A) individual employees’ personal goals.
B) work flows used by the organization.
C) the firm’s corporate and business unit strategies.
D) the company’s international management plans.
________ is the most common type of training conducted in companies today.
A) Multi-cultural training
B) Cross-functional training
C) Skills training
D) Team training
A company designs a performance evaluation process that evaluates the value of
specific employee behaviors. The company is most likely using a(n):
A) outcome-based system.
B) relative judgment system.
C) trait-based system.
D) behavioral-based system.
EAPs most likely contribute to positive employee relations because they:
A) reduce outpatient drug and alcohol treatment costs.
B) indicate management’s effort to support and retain workers.
C) improve organizational productivity in unstable markets.
D) allow HR to participate actively with the management of employees.
The tendency to rate similarly across dimensions is best known as ________ error.
A) liking
B) severity
C) halo
D) leniency
Additional Case 16.1
Greenway Enterprises is a medium-sized manufacturer of electrical components.
Recently, the company has experienced a number of workplace accidents. OSHA
standards have not been violated in any of the accidents. One of the injured employees,
Floyd, files a workers’ compensation claim, which is upheld by the state. Doctors
indicate that Floyd requires 8 weeks of vocational training before he can return to work.
Refer to Additional Case 16.1. The HR manager at Greenway suspects that Floyd filed a
fraudulent workers’ compensation claim. Which of the following would be the most
effective action to take?
A) Auditing Floyd’s credit report for unpaid expenses
B) Communicating with workers who witnessed Floyd’s accident
C) Refusing to pay any of Floyd’s medical and rehabilitation expenses
D) Requesting that an OSHA inspector investigate the site of Floyd’s accident
Which term refers to a firm’s overall plan for dealing with labor unions?
A) Labor relations strategy
B) Union acceptance strategy
C) Distributive bargaining strategy
D) Collective bargaining strategy
An employee separation occurs when:
A) employee turnover reaches maximum capacity.
B) global competition increases beyond labor supply.
C) an employee ceases to be a member of an organization.
D) technologies are introduced into a new industry.
Under the Immigration Control and Reform Act of 1986, people who are not U.S.
citizens:
A) are not protected from discrimination.
B) are protected from discrimination if they are living in the U.S. regardless of their
legal work status.
C) are protected from discrimination if they have legal work status and are living in the
United States.
D) are protected from discrimination if they apply for U.S. citizenship and have
children while in the U.S.