After a large fire at Rowen Mills Inc., the Occupational Safety and Health
Administration (OSHA) sent inspectors to the facility to investigate the incident. The
group began its inspection by talking to all the employees involved in the recent fire
and asked them what had caused the accident. Once all employees gave their views
individually, they were asked to discuss among themselves the single systemic failure
that caused the fire. Which of the following methods is being used by OSHA to study
the recent fire at Rowen Mills?
A. Operations cycle review
B. Standard protocol review
C. Technic of operations review
D. Job hazard analysis technique
E. Utilization analysis
Mark, an employee at Timber Holdings, decides to leave the company. However, during
his exit interview, an HR supervisor figures out that Mark had no complaints about his
role and designation. Which of the following instances is most likely to cause Mark’s
job dissatisfaction that is severe enough to lead to his departure?
A. Timber Holdings was trying to invest more on research and development for its
upcoming products
B. Mark was brought together with other employees from different functional units to
work on a team to develop a new product
C. Mark experienced uncivil behavior from his co-workers, which was not addressed by
management
D. Mark’s co-workers were unclear about his work methods, scheduling, and
performance criteria
E. Timber Holdings had downsized recently, and employees’ work underwent quality
checks
Which of the following approaches to performance feedback is generally most
effective?
A. Problem-solving
B. Tell-and-sell
C. Tell-and-listen
D. Tell-and-train
E. Listen-and-sell
Paula, the CEO of Gester Inc., wants to carry out the first company-wide performance
appraisal. However, she needs to make sure that the information obtained for
performance appraisal is free of bias, and that the managers have provided information
about subordinates without any personal needs influencing the information. Which of
the following options will be assist Paula in obtaining her objective?
A. Paula must focus on obtaining information only from supervisors of employees
being appraised because managers have incentives for giving accurate information.
B. Paula must occasionally work alongside the employees to ensure that they are
working diligently.
C. Paula must personally question all the managers who appraise their subordinates in
the performance appraisal as this will ensure integrity of information.
D. Paula must devise a policy that focuses on confidentiality of appraisal information
once it is gathered from different sources because this will ensure security of
information.
E. Paula must hold calibration meetings because they hold managers accountable for
the appraisal information they provide about their subordinates.
Mark and Chloe hold the same position at Rue & West Bros. However, Mark earns
more than Chloe. Which of the following will justify the organization’s decision to pay
Mark more than Chloe?
A. Mark meets higher productivity targets than Chloe.
B. Mark comes from an economically weaker background.
C. Mark is more skilled than Chloe because he is male.
D. Chloe is younger than Mark.
E. Chloe is not a U.S. citizen.
Which of the following benefits provided by employer is required by law in the United
States?
A. Paid vacation
B. Personal leave
C. Flextime
D. Social Security
E. Retirement savings plan
The energy dichotomy of the Myers-Briggs Type Indicator indicates _____.
A. the preparations individuals make before making decisions
B. the amount of consideration individuals give to their own and others’ values and
feelings
C. individuals’ degree of introversion or extroversion
D. the hard facts of a situation
E. individuals’ tendency to be either flexible or structured
Abdul, a financial analyst, is not employed directly by any company. He works for
several clients based on their requirements. Abdul is a(n) _____.
A. permanent employee
B. independent contractor
C. part-time employee
D. contract company worker
E. temporary worker
A sales firm regularly enrolls some of its employees in a six-month marketing course
with a leading university. At the end of the course, the employees are able to perform
better in the organization. Which of the following methods of employee development
has the firm used?
A. Externship
B. Formal education
C. Assessment
D. Interpersonal relationships
E. Personality test
New technology usually involves _____ – that is, using equipment and information
processing to perform activities that had been performed by people.
A. downsizing
B. outsourcing
C. offshoring
D. automation
E. diversification
Allinall, a firm that specializes in building construction, hires Kyle, an unemployed
teenager, to work in its carpentry division. Since Kyle does not have the required skills
to work as a carpenter, he is provided training that helps him pick up carpentry skills on
the job. Kyle learns by assisting other master carpenters and journeymen. In addition to
the skills Kyle acquires, he is paid by Allinall. The form of training exemplified in this
scenario is called _____.
A. simulation
B. internship
C. apprenticeship
D. co-employment
E. onboarding