Mini-Case 16-1: Kansas Manufacturers and Assemblers
Rose Richardson always knew that if she could land a major order for her firm, she
could prove its quality to the industry. Kansas Manufacturing and Assemblers was a job
shop manufacturing and assembling operation specializing in fast turnaround projects
for manufacturers with orders in excess of production capacity. Each job Rose’s firm
did was a special order.
In September, a major appliance manufacturer approached Rose and inquired about her
ability and willingness to manufacture and assemble a new appliance. This order could
mean a very substantial profit for the firm, as well as recognition throughout the
industry. Rose was asked to undertake a project that would require a 100 percent
assignment of the firm’s personnel for seven months. In addition, any slight
modification in design or material would require overtime. If this job went as most,
changes could be expected. On this short notice, it would be impractical for Rose to hire
additional personnel because it takes weeks, even months, to learn the necessary skills.
Rose faces an interesting dilemma: If she doesn’t take the job, it may be years before
another one of this magnitude comes along; but if she takes the job and then fails to
deliver on time, or fails to meet the quality specifications because of her overworked
employees, her reputation will be hurt for years. Rose sees this opportunity as a
crossroads in the firm’s history, but knows that she must gain the full and unquestioned
support of the employees if the project is to be a success.
If you were Rose, how would you go about gaining the commitment of your employees
to a project that will last a full seven months and will likely require each person to work
overtime and weekends and to forgo vacations for the duration of the project?