Identify the right statement regarding the effects of unions on company performance.
A. As a result of the type of pay system favored by unions, employees are more inclined
to compete than cooperate.
B. Most studies show that union workers are less productive than nonunion workers.
C. On average, union members receive higher wages and more generous benefits than
nonunion workers.
D. The introduction of a union invariably results in the employer paying lesser attention
to employee ideas.
E. Evidence shows that unions have a large positive effect on profits.
Identify the profession that would typically employ interns.
A. Bricklayer
B. Journalist
C. Carpenter
D. Plumber
E. Welder
Donna, a supervisor at Cenate Inc., wants to compare her subordinate John’s
performance with other employees to assess their effectiveness. Which of the following
methods for measuring performance is best suited for this task?
A. Simple ranking
B. Mixed-standards scale
C. Critical-incident method
D. Graphic rating scale
E. Organizational behavior modification
Michael Nolan, a newly appointed executive manager at Zeta Inc., realizes that his
team, consisting mostly of women, has not received a pay raise even though they have
been working in the organization for many years. He believes this is because the
company has purposely not provided the necessary tools for them to aim for better
positions in the company. Michael’s senior manager, Howard, says that Michael’s belief
is wrong. Which of the following statements supports Michael’s belief?
A. Howard believes the company has provided the required tools for success to both
male and female employees.
B. The company has constantly encouraged its female employees to take on more
responsibilities.
C. Howard believes that the women in the organization are quite comfortable with their
current positions.
D. The company must break away from the stereotype attached to female employees
that they are not fit for senior positions.
E. The tools and amenities provided are very traditional and do not help meet the
necessary skills required.
The HR function of maintaining positive employee relations includes:
A. maintaining performance measures on outcomes.
B. offering training programs on effective teamwork.
C. selecting only those applicants that are referred by employees.
D. maintaining communication with union representatives.
E. planning employee pay and benefits.
The top management at Zion Manufacturers decides to search its employees on the job.
However, Raul, Zion’s HR manager, believes that it could generate privacy issues.
Which of the following would strengthen Raul’s belief and maximize the likelihood of a
lawsuit?
A. If the search is done after asking for the employees’ consent
B. If the search policy is publicized and applied and carried out consistently
C. If the search includes random legal and permissible searches of desks, lockers, and
toolboxes
D. If the search is a random check, and it is clarified that no one has been accused of
misdeeds
E. If the search involves communications such as e-mails that are searched without
probable cause
Which of the following can be used to consolidate different human resource functions
into a single location, eliminate redundancy, and reduce administrative costs?
A. Internet portals
B. Application services
C. Shared service centers
D. Business intelligence systems
E. Electronic performance support systems
The growth in e-commerce and the information economy has led to an increase in the
demand for employees in:
A. technical jobs.
B. mining and resource extraction.
C. agriculture.
D. service occupations.
E. manufacturing.
Which of the following observations is true of utilizing the services of independent
contractors?
A. Core competencies can be effectively outsourced to contractors.
B. A company is not supposed to directly supervise the contractors.
C. It is a relatively slow process with low revocability.
D. An organization can achieve increased quality though the costs are more.
Which of the following helps identify employees’ preferences for working in different
types of environments like sales and counseling?
A. Myers-Briggs Type Indicator
B. Self-Directed Search
C. Leaderless group discussion
D. Occupational Outlook Handbook
E. Strong-Campbell Interest Inventory
Which of the following statements is true of an organizational structure in a
high-performance work system?
A. It promotes high employee turnover.
B. It promotes cooperation and learning.
C. It discourages competition.
D. It helps the organization select the right people with the required qualifications.
E. It encourages people to strive for objectives that support the organization’s overall
goals.
Which of the following is true of child care?
A. At the highest level of involvement, organizations provide vouchers or discounts for
employees to use at existing child care facilities.
B. Companies that provide child care facilities face liability concerns.
C. Provision of child care is mandatory under the Family and Medical Leave Act.
D. Child care should be limited to provision of leaves to employees.
E. Child care must include death benefits for it to be considered as a qualified plan.
In a meeting to discuss pension plans, management decides to offer retirement plans
exclusively to the organization’s owners and top managers. Steven, one of the top
managers, disagrees with this decision because he believes the company can benefit
more by providing pensions to a broad range of employees. Which of the following
strengthens Steven’s belief?
A. Nondiscrimination rules provide tax benefits to plans that do not favor the
organization’s highly compensated employees.
B. The Internal Revenue Service provides more favorable tax treatment of benefits
when they are offered to a broad range of employees.
C. A top-heavy plan requires faster vesting for non-key employees.
D. Extending pension plans to employees at all levels will increase triple the costs.
E. Pension plans are determined exclusively by state and federal laws.
According to the lifestyle dichotomy of the Myers-Briggs Type Indicator, individuals
with a _____ preference enjoy surprises and dislike deadlines.
A. Judging (J)
B. Perceiving (P)
C. Thinking (T)
D. Feeling (F)
E. Sensing (S)
Marianna Baxter attends an interview for the position of a paralegal at one of the
biggest law firms in the country. During the interview, she is asked a particular question
which she refuses to answer. Frustrated by her behavior, the interviewer repeats the
question. She refuses to answer it again and says that it violates her rights under equal
employment opportunity law. Which of the following is most likely the question she
was asked?
A. What is your complete name?
B. What is your ancestry?
C. Can you meet the requirements of strict work schedules?
D. Have you ever been convicted of a crime?
E. What organizations or groups do you belong to that you consider relevant to being
able to perform this job?
Which of the following is the objective of job enlargement?
A. To make jobs less repetitive and more interesting
B. To increase efficiency by identifying the best way to perform a job
C. To decrease the burden of decision-making responsibilities for employees
D. To assess the relative dollar value of each job to an organization
E. To decrease the impact a job has on the lives of other people