Services often take the form of cycles of encounters involving face-to-face interactions.
Answer:
Depreciation is a method for allocating costs of capital equipment to future time periods
when it will continue to be used.
Answer:
Computing the quantity of each component that goes into a finished product requires
expanding (or exploding) each item in a product structure file and summing at all
Levels.
Answer:
MRP is least valuable in industries where a number of products are made in batches
using the same productive equipment.
Answer:
Lean production requires a “push & pull” system of inventory replenishment.
Answer:
Continuous improvement is a management philosophy that seeks continual
improvement of machinery, materials, labor utilization and production methods through
applications of suggestions and ideas of company teams.
Answer:
Logistics is a term that refers to the management functions that support the complete
cycle of material flow, from the purchase and internal control of production materials;
to the planning and control of work-in-process; to the purchasing, shipping and
distribution of the finished product.
Answer:
Opportunity cost is the price of obtaining an opportunity.
Answer:
Ideally in waiting line or queuing analysis we want to balance the cost of service
capacity with the cost of waiting.
Answer:
Run length and run time are the same thing.
Answer:
The experience curve is states that the more experience you have in a particular activity,
the less surprised you will be when something goes wrong.
Answer:
Safety stock can be computed when using the fixed-order quantity inventory model by
multiplying a “z” value representing the number of standard deviations to achieve a
service Level or probability by the standard deviation of lead time.
Answer:
A process flowchart uses the information presented in the assembly drawing and
defines how parts go together and their order of assembly.
Answer:
One of the behavioral considerations in job design includes job enrichment.
Answer:
A modular bill of materials is the term for an item that can be produced and stocked as a
subassembly.
Answer:
Workforce Level refers to the rated pay scale of the production workers.
Answer:
You time someone completing a single task the first time at 120 minutes and the second
time they do the task it takes 108 minutes. You should use a 90 percent Learning Curve
to estimate the length of time this worker will take to complete this task in the future.
Answer:
It is impossible to have zero variability in production processes.
Answer:
Just-in-time or kanban practices can not be supported by SAP.
Answer:
In inventory models, high holding costs tend to favor low inventory Levels and frequent
replenishment.
Answer:
Fredrick W. Taylor is credited with being which of the following?
A.Being the father of management consulting
B.Being the father of statistical quality control
C.Being the father of Elizabeth Taylor
D.Being the father of the American Production and Inventory Control Society
E.Being the father of business process engineering
Answer:
Which of the following is a criterion that influences manufacturing plant or warehouse
facility location decisions?
A.Proximity to customers
B.Corporate policy
C.Competitor’s locations
D.Competitive advantage
E.Host community politics
Answer:
An analytical tool used in six-sigma quality improvement programs is which of the
following?
A.Leadership
B.Continuous improvement
C.Quick response
D.Partnership diagrams
E.Checksheets
Answer:
If it takes a supplier two days to deliver an order once it has been placed and the daily
demand for three days has been 120, 124 and 125, which of the following is the
standard deviation of usage during lead time?
A.About 2.16
B.About 3.05
C.About 4.66
D.About 5.34
E.About 9.30
Answer:
Which of the following forecasting methodologies is considered a time series
forecasting technique?
A.Input/output models
B.Exponential averaging
C.Simple movement smoothing
D.Weighted moving average
E.Simulation
Answer:
Which of the following is a priority rule used to schedule the sequence of jobs in a
production operation?
A.Last come first served
B.Last complaint first
C.First on hand first
D.Longest slack time first
E.Parts on hand first
Answer:
If it takes a supplier 25 days to deliver an order once it has been placed and the standard
deviation of daily demand is 20, which of the following is the standard deviation of
usage during lead time?
A.50
B.100
C.400
D.1,000
E.1,600
Answer:
Using the fixed-order quantity model, which of the following is the total ordering cost
of inventory given an annual demand of 36,000 units, a cost per order of $80 and a
holding cost per unit per year of $4?
A.$849
B.$1,200
C.$1,889
D.$2,267
E.$2,400
Answer:
In an overview of the major operations planning activities in a typical organization,
which of the following activities precedes aggregate sales and operations planning?
A.Process planning
B.Workforce scheduling
C.Master production scheduling
D.Materials requirements planning
E.Order scheduling
Answer:
In work sampling, which one of the following main issues must be decided before
undertaking the study?
A.How much money will be saved
B.How many observations are necessary
C.What is the ratio of time to money savings
D.Whether a stop watch or video camera should be used
E.What data shall be collected
Answer:
The operations and supply strategy framework presented in the textbook includes which
of the following enterprise capabilities?
A.Quality
B.Dependability
C.Flexibility
D.Price
E.People
Answer:
“Slice and dice”, in the context of the information warehouse, means getting an
increasingly detailed and focused view of aggregated data.
Answer:
In a simulation study, after defining the problem and constructing the simulation model,
the immediate next major phase of the study is which of the following?
A.Run the simulation
B.Specify values of variables and parameters
C.Evaluate results
D.Validation
E.Propose a new experiment
Answer:
Which of the following is not a standard measure of schedule performance which can
be used to evaluate priority rules?
A.The schedule quality index
B.Minimizing the time a job spends in the process
C.Minimizing work-in-process inventory
D.Minimizing idle time of machines or workers
E.Meeting due dates of customers
Answer:
Which of the following aggregate operations planning methods tests alternative plans
through trial and error, results in a non-optimal solution and is simple to develop and
use?
A.Linear decision rules
B.Linear programming
C.Graphing and charting
D.Simulation
E.Transportation method
Answer:
Which of the following is a generalization that can be used to guide in the design of
service systems?
A.Services can not be inventoried
B.Services are all similar
C.Quality work means quality service
D.Services businesses are inherently entrepreneurial
E.Even service businesses have internal services
Answer:
You want to determine the control lines for a “p” chart for quality control purposes. If
the desired confidence level is 99 percent, which of the following values for “z” would
you use in computing the UCL and LCL?
A.0.99
B.2
C.2.58
D.3
E.None of the above
Answer:
Buying a ticket for a college football game where there are multiple windows to buy the
ticket at features which type of queuing system line structure?
A.Single channel, single phase
B.Single channel, multiphase
C.Multichannel, single phase
D.Multichannel, multiphase
E.None of the above
Answer:
Explain the difference between producer’s risk and consumer’s risk in acceptance
sampling.
Answer:
Using the cut-and-try method for aggregate operations planning we can determine the
production requirement in units of product. If the beginning inventory is 400 units, the
demand forecast is 900 units and the required safety stock is 10% of the demand
forecast, what is the production requirement?
Answer:
If annual demand is 1,000 units, annual holding cost is $0.50 per unit and the cost per
order is $10, what is the EOQ?
Answer:
The skills that differentiate a manufacturing or service firm from its rivals are called
what?
Answer:
In getting your first driver’s license, several steps had to be taken. First, you took the
written test. Then you took the driving test. Then your photograph was taken and the
license made. What was the queuing system line structure in the Department of Motor
Vehicles?
Answer:
What is the main difference between MRP and closed loop MRP?
Answer:
Discuss the role of efficiency and effectiveness in the creation of value?
Answer: