Scenario-DonovaZorn Donovan Zorn was a successful manager for one of the
subsidiaries at Eagles Unlimited. He was responsible for 232 workers and had a span of
control of eight lower level managers. Donovan has decided to try to increase
performance and productivity by the careful use of motivational theories.The hygiene
factors, or dissatifiers, that Donovan can influence include all of the following
EXCEPT: a. salary and wages.
b. supervision relationships.
c. working conditions.
d. company policies.
e. the work itself.
Without feedback, communication is only a two-way process, sender to receiver and
receiver to sender.
a. True
b. False
The income statement shows revenues coming into the organization from all sources
and subtracts all expenses.
a. True
b. False
Procedures and practices are downward communication topics that define the
organization’s rules, regulations,
benefits, and structural arrangements.
a. True
b. False
Manager least enjoy activities such as controlling subordinates and managing time
pressures.
a. True
b. False
Recruiting methods that are used to promote the hiring, development, and retention of
“protected groups” are examples of:
a. equal employment opportunity.
b. affirmative action.
c. illegal discrimination.
d. unfair labor practices.
e. nepotism.
The political model consists of vague problems and goals, limited information about
alternatives and their outcomes, and a satisficing choice for resolving problems using
intuition.
a. True
b. False
______ uses formal bargaining to win acceptance and approval of a desired change.
a. Education
b. Participation
c. Coercion
d. Negotiation
e. Top management support
Net income divided by sales is the correct formula for calculating:
a. return on total assets.
b. a current ratio.
c. a liquidity ratio.
d. profit margin on sales.
e. a corporate evaluation.
Selecting goals and ways to attain them refers to.
a. controlling
b. planning
c. organizing
d. staffing
e. leading
BARS stand for Behaviorally Administered Rating Scale and is used to measure
performance evaluation errors.
a. True
b. False
Social entrepreneurship combines the creativity, business smarts, passion, and hard
work of the traditional entrepreneur with a mission to change the world for the better.
a. True
b. False
A results-oriented culture that values competitiveness, aggressiveness, personal
initiative, and willingness to work long and hard to achieve results is called the
achievement culture.
a. True
b. False
The first stage of growth for an entrepreneurial company is the investment stage.
a. True
b. False
In determining what cultural values are important for the organization, managers should
consider the external
environment as well as the company’s strategy and goals.
a. True
b. False
Theory X and Theory Y was developed by.
a. Douglas McGregor
b. Henry Gantt
c. Max Weber d. Mary Parker Follett
e. Frank Gilbreth
Managers in partnering organizations, given the increasing environmental uncertainty,
are shifting from a partnership orientation to an adversarial orientation.
a. True
b. False
______ means that all the information the decision-maker needs is fully available.
A physiological and emotional response to stimuli that place physical or psychological
demands on an individual is called_______.
The _________ environment includes the sectors that conduct day-to-day transactions
within the organization.
The _______ view of management is an integration of the case and universalist
viewpoints.
________ are organizations in the same industry that provide goods or services to the
same set of customers.
The _______ dimension includes government regulations at the local, state, and federal
levels.