Early research efforts at isolating leadership traits resulted in a number of dead ends. A
breakthrough, of sorts, came when researchers began ________.
A) organizing traits around the Big Five personality framework
B) using the Keirsey Temperament Sorter
C) using Cattell’s 16 personality factors
D) focusing on Eysenck’s three factor model
E) considering the Revised NEO Personality Inventory
Brenda should advise new employees to do which of the following when dealing with
others from different cultures?
A) remember that individuals are similar in many ways
B) avoid interpreting another’s actions until you know the full story
C) act decisively and quickly to demonstrate your power
D) minimize opportunities for feedback
E) do your best to avoid conflict
Which of the following is not an action characteristic of an organization in flux?
A) replacing temporary workers with permanent ones
B) reorganizing divisions
C) downsizing operations
D) subcontracting noncritical services and operations to other organizations
E) selling off poorly performing divisions
Jo is a courier delivering parcels throughout the metropolitan area. Although she
considers herself law abiding, she often breaks the speed limit while making her
deliveries. Which of the following statements does not reflect a likely response to the
conflict between her attitude and her behavior?
A) “It’s not a problem that I speed a little bit; it’s not much over the limit, and everyone
else speeds some.”
B) “The speed limits are just too low around here; anyone driving at a reasonable speed
will break them.”
C) “This speeding is irresponsible. From now on I am observing the speed limits.”
D) “I’ve got to drive fast sometimes, otherwise I will not make all my deliveries and I’ll
lose clients.”
E) “It’s wrong to break even minor laws, but I’ll probably keep speeding anyway.”
Amalgamated Industries manufactures parts for furniture. Management has decided to
change the method of payment to a skill-based pay plan. You are interested in
increasing your current compensation and see this as an opportunity. You should expect
to earn more if you ________.
A) volunteer for overtime
B) increase your production
C) cross-train in other jobs
D) become a specialist
E) improve the quality of your work
Which of the following answer choices is the best definition of attitude?
A) Attitudes indicate how one will react to a given event.
B) Attitudes are the yardstick by which one measures ones actions.
C) Attitudes are the emotional part of an evaluation of a person, object, or event.
D) Attitudes are evaluative statements of what one believes about something or
someone.
E) Attitudes are a measure of how the worth of an object, person or event is evaluated.
In ________, people rely heavily on nonverbal and subtle situational cues in
communicating with others, and a person’s official status, place in society, and
reputation carry considerable weight.
A) individualistic cultures
B) low power distance cultures
C) cultures that score low on uncertainty avoidance
D) high-context cultures
E) cultures that have long time orientation
________ is an emotion that falls into the category of high positive affect.
A) Serenity
B) Elation
C) Fatigue
D) Boredom
E) Relaxation
The receiver of a communication must first ________ the message.
A) encode
B) reproduce
C) transfer
D) translate
E) discard
Which of the following is not a characteristic of organizational culture?
A) attention to detail
B) innovation and risk taking
C) process orientation
D) team orientation
E) outcome orientation