When planning a message, it is important to ensure that your message is not guided by
your audience.
“The interviews were conducted only during weekdays.” This sentence is in passive
voice.
Unlike any other report, the short report does not use graphics, an appendix, or a
bibliography even if these are needed.
A person’s mental concentration on the communication symbols that his or hersenses
can detect does not vary.
IRM tools leads to increase of in-box clutter.
The following sentence illustrates a roundabout construction.He was angry at everyone
he came in contact with.
Relatively inexperienced business writers should spend roughly a third of their writing
time on each of the three main stages of writing.
The following sentence does not have redundant words. Let me know your future plans.
Over the years, sales writers have developed a formula that one must follow in writing
sales messages.
Good business etiquette dictates thatif the person being called is on another line, then
the callershould be promptly disconnected.
_____ is the presentation of tabular material in the text without titles or rules.
A. Leaderwork
B. Pull quote
C. General-purpose table
D. Special-purpose table
E. Text-tabulation
Which of the following is true regarding the construction of visuals in a document?
A. The size of a visual should be arbitrary and be based on convenience.
B. The type used in visuals throughout a report should generally vary in terms of style
and font.
C. When a document contains visuals from many categories, they should be grouped
into maps and figures.
D. Borders help distinguish one section or visual from another, while rules help separate
visuals from the text.
E. Colors and cross-hatching help readers see comparisons and distinctions and add to
the attractiveness of the report.
When two people using the same word think that they agree on its meaning but actually
do not, they are experiencing the communication problem known as:
A. sugging.
B. bypassing.
C. masking.
D. brainstorming.
E. heckling.
The first step in writing a sales message is to:
A. choose the appropriate medium of transmission.
B. make a careful study of the product or service.
C. choose the most persuasive channel for the message.
D. determine the central appeal for the message.
Which of the following is true about standards for punctuation in business writing?
A. Commas should not be used to set off parenthetical expressions.
B. Commas should not be usedto set off an appositive.
C. Transitional expressions should not be set offwith commas.
D. A comma should not be placedafter an introductory phrase.
Which of the following is true of effective voice mail techniques?
A. As long as the caller’s number has been stated, it is not necessary to give all the
details in the message.
B. The speaker must begin with an overview of the message and continue with details.
C. If the speaker wants the listener to take action, they must mention it in the beginning.
D. It need not be precisely stated that the listener is expected to return the call because
it is assumed that the listener will call back.
E. The speaker must speak quickly to ensure that the entire message is recorded.
Which of the following guidelines should be followed when writing an effective
message containing good-news?
A. The message should use the indirect approach of organizing the content.
B. The entire objective should be contained in a sentence at the beginning of the
message.
C. The objective or main part of the message should be reserved for the ending.
D. You should end the message with some appropriate friendly comment.
E. The message should use the we-viewpoint instead of the you-viewpoint.
Correct the following sentences according to the standards for grammar in business
writing. a)The basketball team was opportunistic; they took advantage of every break.
b) Joel, Tim, Fred and me were all supposed to be at the cinema yesterday evening.
Identify the independent clause in the following sentence. I will stop reading when you
go to sleep.
A. I will stop reading
B. when you
C. go to
D. when you go to sleep
E. to sleep
French nationals generally offer a handshake that is:
A. brusque and firm with a single pump.
B. moderate in grasp and repeated frequently.
C. firm with three to five pumps.
D. strong, long-lasting, and sometimes with kisses on both cheeks.
E. light, quick, repeated upon arrival and departure, and may include a double kiss.
Which of the following is a defining characteristic of ametasearch tool?
A. It restricts people fromviewing a combined results page.
B. It allows people to run a search simultaneously with several individual search
engines.
C. It can be used for primary research but not for secondary research.
D. It makes extensive use of electronic personal agents.
E. It restricts a researcher from using several individual search engines simultaneously.
Which of the following is true about good-news and neutral messages?
A. These messages should use the indirect approach.
B. These messages should use the we-viewpoint instead of the you-viewpoint.
C. These messages can open with a brief orienting phrase or clause.
D. These messages avoid the linear order of organizing information.
E. These messages are best received when written in a roundabout manner.
Which of the following statements is true about ill-defined problems?
A. Ill-defined problems can be solved by using a set formula.
B. The communication process involved in solving an ill-defined problem cannot be
recursive.
C. Most ill-defined problems come in neat packages with the path to the best solution
clearly implied.
D. Different people handle ill-defined problems differently.
E. Every ill-defined problem has a unique and perfect solution.
Which of the following sentences does not have a camouflaged verb?
A. The actor was forced to make an appearance at the court.
B. The chairperson canceled the dinner which was to be held tomorrow.
C. Dale gave her assistance to Dave during the procedure.
D. The committee decided to have a discussion regarding pay rise for the employees.
E. She was asked to make a commitment on behalf of the company.
Which of the following is a characteristic feature of an online catalog?
A. It requires a specific keyword to list its holdings.
B. It provides non-indexed content.
C. It is the best source for primary research.
D. It increases a blog’s rating.
E. It generates only archaic information.
Which of the following is true about the revision stage of the writing process?
A. In this stage a writer checks whether or not all the necessary information has been
included in the message.
B. It is independent of the other stages in the writing process.
C. This stage is not necessary when the message is well drafted.
D. At this stage a writer should not waste time in creating a perfect draft of the message.
Which of the following guidelines should be followed when selecting visuals for a
document?
A. You should simplify complex information via visuals.
B. You should place all the visuals in an appendix to improve readability
C. You should emphasize the negative news contained in visuals so that the message
retains its credibility.
D. You should ensure that the visuals accompanying a message use the we-viewpoint.
E. You should de-emphasize the positive contents of visuals so that the message appears
balanced.
A sure way to gain goodwill is for the writer to do a little bit more than he needsto do
for his reader. The best way to do this is by:
A. writing concise messages with only the barest essentials.
B. being brusque and giving the message a hurried treatment.
C. providing blunt responses to negative messages.
D. personalizing the message according to the audience.
Differentiate between primary and secondary research.
How is observation a useful technique for solving a business problem?
What are the advantages of built-in styles and themes in Word?
Describe Richard D. Lewis’ three-part model for categorizing our world’s many
cultures.
Differentiate between problem and purpose statements of business reports.
Discuss the two types of numbering commonly used in business reports.
Describe how a strategy is developed when writing adjustment refusals.
Explain the label uncertainty avoidance related to cultures
Detail the advantages and disadvantages of emails.