Insurers often have access to longitudinal performance data through
a. Claims information such as coded and administrative data.
b. A more comprehensive clinical picture but limited sample size.
c. Data developed by standards development organizations but no external comparison.
d. A more limited clinical picture with added local data.
The health information management director of Lakeview Hospital is gathering data to
help in the preparation of departmental productivity standards. She finds there are three
hospitals of approximately the same size and service model that have achieved a 3- to
4-day turnaround from patient discharge to billing the payer. She has contacted these
facilities to learn more about how the organizations are achieving this standard. The
activity described is called
a. Peer review.
b. Benchmarking.
c. Synthesis.
d. Re-engineering.
A method of interviewing that ensures each interview presents exactly the same
questions in the same order is a
a. Structured interview.