In structural terms, the virtual organization is highly centralized, with little or no
departmentalization.
Communication that flows from one level of a group or organization to a lower level is
lateral communication.
Ideally, oral communication should be used for conveying a complex and lengthy
message to a large number of people.
Attention to detail indicates the degree to which management focuses on results or
outcomes rather than on the techniques and processes used to achieve them.
Effective diversity management means working to eliminate diversity from
organizational culture.
If organizations rewarded individuals according to criteria such as seniority, creativity
and initiative rather than for performance, then expectancy theory might be much more
valid.
In virtual organizations, it is difficult to establish a common set of norms.
Transactional and transformational leadership are opposing approaches to getting things
done.
Organizational cultures often reflect national cultures.
Research indicates that as we grow older we experience more negative emotions.
During the “discovery” step of appreciative inquiry, participants write action plans and
develop implementation strategies.
Emotions are critical to rational thinking.
The more organizations use objective criteria in the appraisal, the greater the likelihood
that an employee can get away with politicking.
Research suggests that when members feel confident to ________ without fear of
punishment, ________ can be beneficial and boost team performance.
A) speak up; training sessions
B) complain; training sessions
C) complain; conflict
D) speak up; conflict
E) speak up; gossip
To create a more ethical culture, management should do all of the following except
________.
A) serve as a visible role model
B) encourage unbridled competition
C) provide ethical training
D) communicate ethical expectations
E) provide protective mechanisms
Which of the following is a step in the appreciative inquiry process?
A) analysis
B) dreaming
C) inferring
D) classifying
E) collaboration
By 2020, it is expected that 25% of the working population will be ________.
A) Asian
B) over 55
C) black
D) female
E) under 30
________ are the emotions that an individual is actually experiencing, despite what
they might display.
A) Felt emotions
B) Displayed emotions
C) Conditional emotions
D) Surface emotions
E) Disseminative emotions
________ is a formula-based group incentive plan that uses improvements in group
productivity from one period to another to determine the total amount of money
allocated.
A) An employee stock ownership plan
B) Gainsharing
C) Profit sharing
D) A piece-rate pay plan
E) A merit-based pay plan
Harriet has been assigned the task of setting up work teams for a complex software
development project. Each team has different work requirements. Harriet must choose
the best structure for each team, based on its specific requirements. Team A must
operate very quickly to meet stringent deadlines. The quality of the final project
depends highly on Team A’s output, so Team A must also work very accurately. Which
of the following network structures should Harriet choose for this team?
A) chain
B) wheel
C) mesh
D) star
E) all-channel
In a negotiation process, which of the following activities is most likely to be included
in the “preparation and planning” step?
A) justifying your original demands
B) determining your best alternative to a negotiated agreement
C) determining where the negotiation will take place
D) designing procedures for implementing the agreement that has been worked out
E) exchange of the initial proposals or demands
Aeronautics Inc., a parts supplier, has departments for government aircraft and
contracts, large commercial aircraft clients, and small personal aircraft clients. This is
an example of ________ departmentalization.
A) product
B) function
C) geography
D) customer
E) service
Which of the following types of jobs is least likely to create stress and reduce
satisfaction?
A) jobs that make multiple and conflicting demands
B) jobs that provide a high level of feedback
C) jobs that lack clarity about the incumbent’s duties
D) jobs that provide the incumbents less control over the pace of their work
E) jobs that provide a low level of variety
Which of the following statements is true regarding the effect of status on group
interaction?
A) Lower-status members state fewer commands than high status members.
B) Lower-status members tend to be more assertive group members as compared to
high-status members.
C) Lower-status members speak more often as compared to high-status members.
D) Lower-status members interrupt others more often compared to high-status
members.
E) As compared to high-status members, lower-status members tend to participate in
group discussions more actively.
Which of the following statements is true regarding effects of national culture on
organizational culture and ethical behavior within an organization?
A) As compared to managers in the United States, managers in developing economies
are less likely to see ethical decisions as embedded in a social environment.
B) Organizations can safely ignore local culture while establishing its operation in
another country.
C) Generally, United States managers see bribery, nepotism, and favoring personal
contacts as highly unethical.
D) Organizational cultures rarely reflect national culture.
E) Most United States managers do not view profit maximization as a moral obligation.
The concept of self-concordance proposes that ________.
A) the factors that lead to job satisfaction are separate and distinct from those that lead
to job dissatisfaction
B) employees inherently dislike work and must therefore be directed or even coerced
into performing it
C) individuals who pursue goals because of an intrinsic interest are more likely to attain
their goals
D) people with high achievement need tend to be the best general managers
E) extrinsic rewards will reduce intrinsic interest in a task
List and describe the three levels of analysis which comprise the OB model.
Are charismatic leaders born or made?
Describe the physiological consequences of stress.
Describe the significance of selection in the context of maintaining the organizational
culture.
Despite increases in diversity training programs, outcomes are not consistently leading
to increases of diversity within upper management. What might be the reason for this
phenomenon and how might it be addressed?
List and discuss the bases of formal power.
What factors that operate to shape and sometimes distort perception reside in the
perceiver, what factors reside in the target being perceived, and what factors reside in
the context of the situation in which the perception is made?