Virtual and global teams are particularly prone to communication breakdowns.
a. True
b. False
In the figurehead role, the manager performs ceremonial and symbolic duties.
a. True
b. False
The CSR approach to ethical decision making sidesteps debates about what is right,
good, or just and bases decisions on prevailing standards of the profession and the
larger society, taking the interests of all stakeholders into account.
a. True
b. False
Flash Card Inc. recently underwent a significant company-wide change that involved
revision of its manufacturing and leadership processes. The result of this was a stronger
emphasis on horizontal coordination. This level of change is referred to as______.
a. reorganization
b. reengineering
c. e-engineering
d. strategic planning
e. corporate structuring
_______ refers to a team communication structure in which team members freely
communicate with one another and arrive at decisions.
a. Decentralized network
b. Centralized network
c. Linear network
d. Circular network
e. Gossip structure
_____ refers to the set of characteristics that underlie a relatively stable pattern of
behavior in response to ideas, objects, or people in the environment.
a. Dissonance
b. Personality
c. Halo effect
d. Attitude
e. Perception
According to the control model, after establishing standards of performance the
manager should:
a. compare performance to standards.
b. get the standards approved by the supervisors and subordinates.
c. measure actual performance.
d. take corrective action.
e. provide feedback.
Jessica was recently praised by her supervisor for displaying superior customer service
during an encounter with a problem customer. This is an example of organizational:
a. information processing.
b. efficiency.
c. effectiveness.
d. structure.
e. goal-setting.
People making decisions based on an internal set of beliefs that has more meaning to
them than the expectations of others:
a. are in the preconventional level of moral development.
b. are in the conventional level of moral development.
c. are in the principled level of moral development.
d. do not care what people think of them.
e. none of these.
Reengineering basically means preserving the past by establishing the sequence of
activities by how work was done.
a. True
b. False
Only the top managers in organizations need conceptual skills since it involves
planning.
a. True
b. False
Ally’s Applesauce is in the process of hiring sixty new workers. The personnel
department has a large pool of unskilled labor to draw from due to the high
unemployment rate in the local area. Which dimension of the external environment is
involved here?
a. Sociocultural
b. Competitors
c. Technological
d. Labor market
e. Legal-political
The belief that your group and subculture is not as good as other groups and subcultures
is ethnocentrism.
a. True
b. False
______ is an approach that brings together participants from all parts of the
organization to discuss problems or opportunities and plan for major change.
a. Virtual-group intervention
b. Traditional organization development
c. Multi-unit intervention
d. Strategic planning committee
e. Large-group intervention
plays a key role in creating an organizational climate that enables learning and
innovative responses to threats from the external environment, challenging new
opportunities, or organizational crises.
a. Mission statement
b. Vision statement
c. Competitive intelligence
d. Employee training
e. Corporate culture
A(n)_______ occurs when the organizational accomplishment is less than established
goals.
a. strength
b. threat
c. diagnosis
d. opportunity
e. problem
With______, compensation is linked to the specific tasks that an employee performs.
a. skill-based pay
b. incentive pay
c. job-based pay
d. salary
e. competency-based pay
One major limitation of goals and plans is:
a. goals and plans guide resource allocation.
b. goals and plans may cause rigidity in a turbulent environment.
c. goals and plans decrease employee motivation.
d. goals and plans decrease employee commitment.
e. none of the above.
The process of initiating a business venture, organizing it, and assuming its risks is
known as______.
A social entity that is goal directed and deliberately structured is called a(n)______.
The______ model of decision making describes how managers actually make decisions
in difficult situations, such as those characterized by nonprogrammed decision,
uncertainty, and ambiguity.
Identify and briefly describe the four steps of the feedback control model.
______ theory proposes that managers can increase motivation by setting specific,
challenging goals that are accepted as valid by subordinates, then helping people track
their progress toward goal achievement by providing timely feedback.
What is a business incubator? How can it help a business?
The specific results expected from departments, work groups, and individuals are
the______ goals.
Describe the tactics for overcoming resistance to change.