______ is the belief that groups are inherently equal.
a. Ethnorelativism
b. Ethnocentrism
c. Pluralism
d. Geocentricism
e. Monoculture
The cultural leader articulates a vision for the organizational culture that employees can
believe in and that generates excitement.
a. True
b. False
The raw materials that organizations use to produce its outputs are provided by
customers.
a. True
b. False
______theory deals with employee’s perception of fairness.
a. Expectancy
b. Reinforcement
c. Need hierarchy
d. Equity
e. ERG
Although developed by a Japanese business manager, the quality movement is strongly
associated with American companies.
a. True
b. False
Two area banks, Bank A and Bank B, decided to merge their operations. This is an
example of a:
a. programmed decision.
b. nonprogrammed decision.
c. decision rule.
d. structured decision.
e. bad community decision.
_____ means being unpretentious and modest rather than arrogant and prideful.
a. Humility
b. Egotism
c. Altruism
d. Reserved
e. Assurance
Salta Communications is a global telecommunications company that has operations on
four continents. The CEO’s direct supervisors include VPs for the North American
South American, European, and the Asian divisions. Salta can best be described as
using what organizational structure?
a. Network
b. Matrix
c. Functional
d. Divisional
e. Geographic
Innovative Creations Corporation is designed along functional lines. New product
development is very slow and the process is plagued by many problems. One of the
problems is that the people in marketing never communicate with the people in
production. This is an example of poor______.
a. coordination
b. planning
c. motivating
d. leading
e. controlling
The president of Pepsi Company is the keynote speaker at a retirement dinner for a long
time bottler. This is an example of which of the following roles?
a. Liaison role
b. Figurehead role
c. Negotiator role
d. Leader role
e. Monitor role
The_______ is the tangible formulation of the idea that is sent to the receiver.
______ is important because decision making is a continuous, never ending process.
A(n)______ is a blueprint for goal achievement and specifies the necessary resource
allocations, schedules, tasks, and other actions.
MNCs that are truly world-oriented and favor no specific country are considered.
Explain the difference between programmed and nonprogrammed decisions and give an
example of each.
Name one of the two dimensions that the categories of culture are based on.
_______clarify the role and task requirements of subordinates, initiate structure,
provide appropriate rewards, and try to be considerate to and meet the social needs of
subordinates.
In a(n) ________, people use communication primarily to exchange facts and
information.