As an ethnic minority, Bryan sometimes faces discrimination in the workplace. He
recently joined a new company, and the Human Resources personnel assured him that it
adhered to EEOC policies. However, Bryan finds that though his managers are
supportive and encouraging, many of his colleagues are hostile towards him and other
minority employees. Which of the following scenarios mirrors that in Bryan’s
organization?
A) A cell phone manufacturing organization that has newly entered the business is of
the opinion that following the affirmative action and EEOC policy is more than enough.
There is no need to educate all the employees regarding the different cultures as long as
their supervisors know how to handle the various issues that may arise because of the
cultural differences.
B) Harry’s company complies completely with affirmative action and EEOC policies.
However, the diversity training sessions held at the discretion of the CEO and managers
are usually unable to handle diversity issues effectively.
C) An automobile manufacturing company strictly adheres to the affirmative action and
EEOC policies. The company recently hired a few Japanese employees and thought it
best to give its existing employees an overview of the Japanese culture so that they
could interact with the new recruits.
D) Carl’s company has implemented affirmative action and EEOC policies that were
developed after making an organization-wide assessment of all the various systems and
structures that exist within the organization. The CEO of the company is the champion
in bringing diversity into the organization.
E) Dan’s organization is of the view that adhering to affirmative action and EEOC
policies is not required. After all, there are unique situations which should be dealt in
unique ways rather than by trying to incorporate policies that are of no help.
Manga, a fashion and apparel company, opens a new factory in India. By performing
this activity, Manga conducted a social responsibility measurement in the ________
area.
A) social investment
B) quality-of-life
C) problem-recognition
D) economic function
E) problem-solving
________is a strategy adopted by management to maintain or slightly improve the
amount of business that an SBU is generating.
A) Focus
B) Stability
C) Retrenchment
D) Growth
E) Divestiture
The ________ organization transcends any single home country, with ownership,
control, and management being from many different countries.
A) pan-national
B) transnational
C) multinational
D) international
E) domestic
Which of the following information would be most appropriate for the first-line
management of a large corporation?
A) summary reports of operations
B) environmental data and trends
C) decisions on strategic plans
D) detailed reports of problems
E) forecasts
You are speaking to one of your professors. You tell the professor that you are satisfied
with the grades that you have received. In this communication situation you are a(n)
________.
A) encoder
B) message channel
C) signal channel
D) decoder
E) receiver
________ is the process used to determine how many products should be inspected to
calculate a probability that the total number of products will meet organizational quality
standards.
A) Statistical quality control
B) Quality assurance
C) Six sigma
D) Quality circle
E) Kaizen procedure
Leadership based on the attitude that the leader is self-employed is called ________.
A) transformational leadership
B) path-goal leadership
C) superleadership
D) entrepreneurial leadership
E) servant leadership
A disadvantage of brainstorming is that ________.
A) it seldom results in novel, useful ideas
B) it wastes the group’s time on wildly impractical ideas
C) employees cannot support or reject an idea without fear of recrimination
D) it does not allow members to know why individuals voted the way they did
E) it does not facilitate an open discussion on the problem at hand
Which of the following is least accurate regarding groups?
A) They are found in all organizations.
B) An understanding of groups can help managers raise the probability that the groups
will cause desirable consequences for the organization.
C) Groups inevitably form in all facets of organizational existence.
D) Groups invariably cause desirable consequences within the organization.
E) Groups are characterized by a size small enough to permit each member to
communicate with all other members on a face-to-face basis.
Which of the following is a type of organizational change that emphasizes modifying
certain aspects of organization members to increase organizational effectiveness ?
A) people change
B) structural change
C) administrative change
D) managerial change
E) behavioral change
Creative thinking under extreme time pressure is unlikely when people feel as if they
are on ________.
A) a stroll in the park
B) a mission
C) autopilot
D) an expedition
E) a treadmill
________refers to the incentives that an organization has to take action.
A) Cost leadership
B) Tactical planning
C) Competitor capability
D) Competitor motivation
E) Competitor awareness
In the incremental improvement process, after the improvement “theme” has been
identified the next step is to ________.
A) identify benchmarks
B) organize a quality improvement team
C) perform an analysis of current performance
D) undertake a pilot study
E) identify how improvement is required
The primary investigative tool in the Gilbreths’ research was ________, which consists
of reducing each job to the most basic movements possible.
A) ergonomics
B) motion study
C) piecework
D) reductionism
E) division of work
When tests are used as part of the selection process, care must be taken to ensure that
the test being used is both valid and reliable. A test is valid if ________.
A) it measures what it is designed to measure
B) it can be used as the sole determinant of a hiring decision
C) it measures similarly time after time
D) it doesn’t contain language or cultural biases that discriminate against minorities
E) it subjectively assesses candidates’ potential and desire to obtain a position