In writing messages to an individual in an organization, it is preferred to treat the reader
as a member of a broad group rather than an individual.
When discussing a visual, one should not refer to it with physical action and words.
Paralanguage is a type of nonverbal communication that is closest to communication
with word symbols.
A functional or skills layout approach to organizing information in a resumeis
particularly good for those who have progressed in an orderly and timely fashion
through school and work.
Letter reports should use onlythe direct order.
In the interest of fairness, all of the facts we write about in a message should be given
equal emphasis.
A significant difference between oral and written reports is that the readers of a written
report, unlike the listeners of an oral report, control the pace of the communication.
The conventional system uses whole numbers to show the major sections of a business
report.
Which of the following sentences is the best example of the use of concrete words?
A. Sales have fallen drastically this year.
B. The company has incurred heavy losses.
C. The company has faced a major setback in terms of profit.
D. The company has suffered a significant loss.
E. The company has suffered a loss of 60 percent.
Of the following headings from a report, _____ violates parallelism of construction.
A. “Slight increase in bank debits”
B. “Freight loadings increase slightly”
C. “Postal receipts remain unchanged”
D. “Retail sales reach new high”
E. “Construction activity stabilizes”
Which of the following is true about primary research?
A. It uses material that someone else has published.
B. It makes use of periodicals, brochures, and books.
C. It uncovers second-hand information.
D. It does not involve qualitative research.
E. It produces new information through the use of experiments.
Which of the following best illustratesa proposal?
A. A company’s written defense for the use of hazardous material
B. An email to the employees in a company detailing the changes in company policy
C. A routine letter to a supplier acknowledging the receipt ofraw materials
D. A report containing an employee’s quarterly performance review
E. A supplier’s presentation to encourage a company to do business with him
When using the direct order plan to organize your information in a message, you will
most likely:
A. put those information first which are considered routine by the readers.
B. put those information at lastwhich are considered positive by the readers.
C. put those information at lastwhich are considered neutral by the readers.
D. avoid beginning your message by stating your objective.
When preparing a resume, the logical next step after one’s information is organized is
to:
A. select the background facts.
B. arrange facts into groups.
C. construct the headings.
D. include a statement of objective.
Which of the following is true of writing negative announcements that maintain
goodwill?
A. When it is reasonable to expect that the readers would be angered by an indirect
presentation, you should write a direct message.
B. You should use negative comments when presenting the news itself.
C. A skillful handling of a negative announcement should involve offering no further
help.
D. When making a negative announcement, your fIrst step should be to determine your
overall strategy.
E. The ending should involve a negatively worded apology.
As director of the human resources department, Alex has to write an email to the
employees requesting them to volunteer at the company’s annual United Way fund
raiser. Alex’s first step in writing his message should be to:
A. choose an appropriateform.
B. analyze his audience.
C. choose an appropriate channel.
D. proofread the message.
Which of the following sentences does not use a clich©?
A. The company spent a fortune developing this cutting edge technology.
B. This hotel boasts of world class amenities.
C. The company has come up with a state of the art combustion engine.
D. Expenditures have risen by a total of two percent in the past five years.
E. At the end of the day, it’s the customers who must be satisfied.
Which of the following sentences has subject-verb agreement?
A. Where is my keys?
B. There are a lot of trees on our block.
C. Jim’s raincoat, with all the rips and tears, provide little protection.
D. Some members of the teachers’ union wants a pay hike.
When giving collaborative presentations, which of the following is considered underthe
aspect of physical staging?
A. Deciding on the use of notes in the presentation
B. Deciding the sequence of presentation
C. Determining the content and extent of contribution of each member
D. Determining the supporting information and designing visuals
E. Deciding on how to enter or leave the presentation area
Social intelligence, which is the ability of people to quickly assess the emotions of
those around them and adapt their words, tone, and gestures accordingly, is a type of
_____.
A. computational thinking
B. interpretive skill
C. visual literacy
D. technological competence
E. bypassing
Di
Why is information generally organized in an indirect order for persuasive messages?
When is it appropriate to organize information in a direct order?
When writing adjustment refusals, how should one refuse positively and close
courteously?
Detail the three major techniques of emphasizing the positive and de-emphasizing the
negative in business messages.
Briefly discuss the communicator’s particular context that exerts the strongest influence
on the act of communication.
Briefly describethe different varieties of web presentations.
List the steps involved in the communication process.
How would you handle delayed orders and vague orders when writing order
acknowledgement messages?
Discuss the different types of appended parts in reports.
Why are sales messages considered controversial? How has the widespread use of
emails added to the controversy?