OSHA claims that safety incentive programs do not cut down on accidents but only on
injury reporting.
Engagement refers to being psychologically involved in, connected to, and committed
to getting one’s jobs done.
The ultimate aim of managerial development programs is to enhance the organization’s
future performance.
If an employer offers its employees disability coverage, then it must treat pregnancy
and childbirth like any other disability and include it in the plan as a covered condition.
Handwriting analysis is used to predict personality traits.
Arbitration may not always be as impartial as thought.
Equivalent form estimates compare test scores from the same test administered at two
points in time to determine test equivalence.
When employees work more than 40 hours per week, employers must pay overtime at a
rate of at least one and a half times the normal pay for any hours worked over 40 in a
workweek.
Safety programs require a strong and obvious management commitment to safety.
Procedural justice refers to the fairness of the process by which a decision is made.
It is legal for union organizers to solicit employees for membership as long as the effort
does not endanger the performance or safety of the employees.
In small organizations, line managers may carry out all personnel duties without the
assistance of a human resource staff.
You should not have the candidate sign a release for background checking so as not to
alert him/her that you will be checking.
Which of the following is not a step in behavioral modeling?
A) modeling
B) role playing
C) social reinforcement
D) All of the above.
When filling jobs with untrained people, the job specifications may include ________.
A) quality of training
B) length of previous service
C) physical traits
D) All of the above.
Which of the following is one of the types of privacy violations upheld by courts?
A) intrusion
B) publication of private matters
C) appropriation of an employee’s name for commercial purposes
D) videotaping in the workplace
Which of the following is not a consequence suffered by an employer when employees
experience high levels of job stress?
A) increased occurrence of headaches and other physical symptoms
B) increased absenteeism
C) increased grievances
D) increased health care costs
Who performs the initial orientation?
A) an HR specialist
B) the supervisor
C) Neither A nor B
D) Both A and B
Illegal bargaining items are ________.
A) a part of negotiations through joint agreement of both management and union
B) forbidden by law
C) items which must be negotiated according to law
D) All of the above.
Which of the bases for dismissal is defined as the deliberate and willful violation of the
employer’s rules and may include stealing and insubordination?
A) unsatisfactory performance
B) whistle blowing
C) misconduct
D) changed requirements of job
The goal of ________ is to provide sure, prompt income and medical benefits to
work-related accident victims or their dependents, regardless of fault.
A) severance pay
B) sick leave
C) workers’ compensation
D) the Health Insurance Portability and Accountability Act
Which of the following is a personal factor that can influence perceptions of stress?
A) work schedule
B) pace of work
C) workaholic personality
D) noise
________ is a training technique by which management trainees are allowed to work
full time analyzing and solving problems in other departments.
A) Action learning
B) Off the job training
C) Assessment centers
D) None of the above.
Job posting refers to all of the following except:
A) publicizing the open job to employees.
B) listing the job’s attributes.
C) listing the job’s required qualifications.
D) listing the number of desired applicants.
The proportion of younger workers in the workforce is projected to ________.
A) stop growing
B) decrease
C) increase at a slower rate
D) decrease at a faster rate
One uses information from the ________ to write a job specification.
A) job summary
B) job identification
C) job description
D) standards for performance
Noticeably reduced performance is a possible alcoholism performance issue in which
stage of alcoholism?
A) advanced
B) middle
C) early
D) lingering
Offering rewards for ethical behavior: _______________________.
A) can backfire
B) may actually undermine the intrinsic value of ethical behavior
C) can lead to promoting someone who got a big sale through devious means
D) All of the above.
Most workplace violence by employees were ________.
A) predictable
B) avoidable
C) homicides
D) Both A and B.
Consider the following question: “What factors should be considered when developing
a customer database?” What type of question is this?
A) background
B) past behavior
C) situational
D) job knowledge
Which type of strike is unauthorized and occurs during the term of a contract?
A) unfair labor practice
B) wildcat
C) sympathy
D) economic
What is the sixth step in the guidelines for an effective termination interview?
A) identify the next step
B) get to the point
C) describe the situation
D) listen
Trainers often try to solve employee performance deficiencies with training, but some
deficiencies can’t be overcome with training. What other causes might exist for
performance deficiency from an employee?
What are the five sets of voluntary organizational activities that support the success of a
diversity management program?
Why is careful selection important?
Explain how an MBO program works and describe the six steps involved in this type of
program.
Why do employers provide severance pay to employees who are being terminated?
Offer at least three reasons. What standards guide the amount of severance pay offered?
Explain the five steps in the validation process.