ABC insurance company hired a manager for their operations team. The manager
divided the job
activities among his team members by examining the management system objectives,
designating appropriate activities that must be performed to reach those objectives,
designing specific jobs by grouping similar activities, and making specific individuals
responsible for performing those jobs. Which method is the manager using to divide job
activities?
A) functional similarity
B) overlapping responsibility chart
C) process control
D) centralization
E) Robert’s Rules of Order
Changing an organization is the process of modifying an existing organization to
increase organizational effectiveness. Which of the following statements is true about
such modifications?
A) Such changes must use established lines of organizational communication.
B) The changes occur intermittently and are of a large magnitude.
C) Such modifications can involve any organizational segment.
D) The changes are made independent of the environment.
E) The modifications do not involve changes in organizational authority.
Primary management activities such as communicating, leading, and motivating are
considered ________.
A) influencing processes
B) organizational outputs
C) internal resources
D) external resources
E) organizational inputs
The assimilation approach to promoting cultural diversity ________.
A) relies on the maxim “Do unto others as you would have them do unto you”
B) addresses past injustices experienced by a particular group
C) pressures employees who do not belong to the dominant culture to conform
D) teaches employees the norms and practices of another culture
E) advocates incorporating changes into organization culture based on the cultures of
employees
________ refers to the resources that the entrepreneur could lose if the opportunity does
not succeed.
A) Downside loss
B) Entrepreneurial risk
C) Feasibility analysis
D) Information asymmetry
E) Illusion of control
The advantage of the Delphi technique is that ________.
A) it allows members to come up with wildly impractical ideas
B) it allows members to know why individuals voted the way they did
C) it allows members to discuss ideas in person
D) it is suitable for gathering ideas from group members who are too geographically
separated
E) it takes the least amount of time compared to the other decision-making techniques
What does a managerial grid score of 9,1 indicate?
A) The manager is effective in satisfying relationships and is less concerned about
production.
B) The manager is highly concerned about production though he ignores the people
aspects of work.
C) The manager maintains a balance between the necessity to perform work and
employee morale.
D) The manager derives superior performance from employees who are highly
dedicated.
E) The manager is neither effective in maintaining relations nor in effectively
maintaining production.
________ is a reward that consists of a desirable consequence of behavior.
A) Positive reinforcement
B) Negative reinforcement
C) Punishment
D) Extinction
E) Omission training
When Jenn Williams joined Conrad Inc., as a business analyst, she was very happy with
her job profile and the pay package. However, one year into the job has made her
realize that this is not the right place to be. While the she has a good relationship with
her co-workers and her supervisors are understanding, she feels that her hardwork often
goes unnoticed. Being an ambitious person herself, this lack of acknowledgment is
unsettling. Which of the following is most likely to be true in this scenario?
A) Jenn has a high need for affiliation.
B) Conrad Inc. promotes job enrichment.
C) Jenn has the tendency to blame external factors when things go wrong.
D) Jenn is motivated by extrinsic rewards.
E) Conrad Inc. focuses more on hygiene factors rather than motivating factors.
Joe is disappointed when his team mate Tim gets promoted because he feels that he has
worked harder and is more deserving of the promotion. Which of the following will
most likely help Joe to overcome this sense of inequity?
A) He should encourage Tim to reduce his level of effort.
B) He should avoid distorting the status of his job.
C) He should reduce his level of effort.
D) He should not change his behavior.
E) He should increase his level of effort.
At which stage of the group development process suggested by Bernard Bass is mistrust
of one another replaced by mutual trust?
A) group control
B) decision-making
C) group solidarity
D) communication
E) acceptance