Which of the following is a valid reason for ethical behavior to be a necessary condition
for high performance?
A. It fosters competitiveness.
B. It empowers first-line managers and supervisors.
C. It helps an organization maintain the status quo.
D. It contributes to good long-term relationships with employees, customers, and the
public.
E. It encourages people to be highly innovative.
To determine the outcomes of the HR functions at Vesco International, several top-level
managers suggest conducting a formal review of the HR department to evaluate its
functions. The CEO approves the implementation of this suggestion. In this scenario,
which of the following ways to measure the effectiveness of human resource
management is Vesco practicing?
A. HRM functions
B. HRM audit
C. HRM analytics
D. HRM programs
E. HRM activities
A learning culture creates the conditions in which managers:
A. encourage experimentation.
B. ensure rigidity.
C. help sustain the status quo.
D. encourage groupthink.
E. demonstrate a high degree of risk aversion.
Which of the following is most likely a consequence of paying most or all of a
salesperson’s compensation in the form of commissions?
A. It encourages the salesperson to focus on closing the sale.
B. It frees the salesperson to focus on developing customer goodwill.
C. It encourages teamwork over individual performance.
D. It makes the employee appreciate the reward as the reward relates to economic
conditions.
E. It will quickly become expensive for the employer.
In general, HR departments should be able to improve their performance through some
combination of greater efficiency and greater effectiveness. In this context, greater
effectiveness means that:
A. the rate of employee turnover is considerably high.
B. the HR personnel use fewer and less-costly resources to perform its functions.
C. the average employee compensation in the organization is well above the prevailing
market rate.
D. what the HR department does has a more beneficial effect on employees’ and the
organization’s performance.
Circumstances that resemble an invisible barrier that keep most women and minorities
from attaining the top jobs in organizations are referred to as the:
A. revolving door.
B. fixed wall.
C. glass ceiling.
D. closed door.
E. glass escalator.
In the 1930s, the U.S. Department of Labor created the _____ as a vehicle for helping
the new public employment system link the demand for skills and the supply of skills in
the U.S. workforce.
A. Career Development Facilitator (CDF)
B. Dictionary of Occupational Titles (DOT)
C. Occupational Information Network (O*NET)
D. Standard Occupational Classification (SOC)
E. Selected Characteristics of Occupations (SCO)
The many kinds of incentive pay fall into three broad categories: _____
A. incentives linked to individual, group, or organizational performance.
B. incentives linked to output, productivity, or quality of a product.
C. pay linked to goals, focus, or achievements of an organization.
D. pay related to base salary, bonus, and travel allowance.
E. incentives obtained in the form of company shares, gift coupons, and trial products.
Which of the following statements is true of effective performance management?
A. It can tell top performers they are valued.
B. It can evaluate employees without establishing standards.
C. It averts communication between managers and their employees.
D. It uses just one person as a source of information.
E. It does not affect employees who meet expectations.
Jonas had a great resume and a glowing recommendation from his previous employer.
Impressed by his qualifications and expertise, Vizion Tech Inc. hired him for the
position of quality analyst. However, he was found guilty of sexual misconduct at
Vizion after a couple of weeks on the job. During the inquiry, Vizion Tech found that
Jonas was fired for sexual misconduct at his previous employer. The management of
Vizion Tech could sue Jonas’s previous employer for _____.
A. misrepresentation
B. fraud
C. defamation
D. negligence
E. embezzlement
Which of the following is true of how the National Labor Relations Board (NLRB)
carries out the function of preventing unfair labor practices?
A. The deadline for filing a charge is twelve months after the alleged unfair practice.
B. The NLRB has no authority to issue cease-and-desist orders to halt unfair labor.
C. The board can order the employer to reinstate workers but cannot order them to pay
back pay.
D. The NLRB is not authorized to set aside the results of an election and must approach
the courts for this purpose.
The difference between adventure learning and cross-training is that:
A. adventure learning is a team activity, while cross-training is an organization-wide
activity.
B. adventure learning helps team members understand themselves and each other, while
cross-training helps team members learn each other’s job roles.
C. adventure learning focuses on improving job-related skills of employees, while
cross-training is focused on a person’s behavior.
D. adventure learning is easier but more expensive to conduct than cross-training.
E. adventure learning is a team program, while cross-training is an experiential
program.
An employee’s tolerance for uncertainty and the ability to get along with others are
assessed in _____.
A. leaderless group discussions
B. in-basket exercises
C. personality tests
D. role plays
E. interviews