An individual’s emotional intelligence is characterized by self-awareness,
self-motivation, self-regulation, empathy for others, and ________.
A) systems thinking
B) formal communication abilities
C) openness to experience
D) adeptness in building relationships
E) superior intellectual capabilities
Which of the following is one of the possible creative ideas for enhancing
organizational success based on Crosby’s thoughts on total quality management?
A) Publish quality goals for all workers so they know exactly what they are expected to
do.
B) Drive out fear of reporting mistakes.
C) Encourage self-development of workers as more useful players in maintaining
quality.
D) Dedicate the quality management function to measuring conformance to
requirements and reporting and differences accurately
E) Build teams (not just individuals) that focus on quality.
In line with the organization’s objectives, the sales managers at MagnaCorp must ensure
that all products are sufficiently stocked so that customer orders are fulfilled and
stockout situations do not arise. The operations managers, on the other hand, have been
instructed to lower inventory costs and hence, prefer to keep stock levels to a minimum.
This situation is an example of ________.
A) management by objectives
B) secondary objectives
C) intermediate-term plans
D) planning subsystems
E) suboptimization
Which of the following is an extrinsic source of motivation for a creative individual?
A) passion related to a situation
B) personal interest
C) desire to succeed
D) organizational rewards
E) challenge of the work
In Maslow’s hierarchy of needs, a social need ________.
A) relates to the individual’s desire to be free from harm
B) is concerned with the desire for respect
C) includes the desire for love, companionship, and friendship
D) relates to the normal functioning of the body
E) refers to the desire to maximize whatever potential an individual possesses
Which of the following is one of the principles of reengineering, as outlined by Michael
Hammer?
A) Work should be organized around tasks, rather than outcomes.
B) Information-processing work should be carried out separately from the real work
that produces the information.
C) Geographically dispersed resources must be treated as though they are decentralized
and autonomous.
D) Parallel activities should be linked instead of integrating their results.
E) Control should be built into processes by keeping the decision point apart from
where the work is performed.
________ is a plan of action aimed at providing the organization with the right facilities
to produce the needed output at the right time.
A) Location strategy
B) Process strategy
C) Product strategy
D) Layout strategy
E) Capacity strategy
Which of the following is an example of an extrinsic reward?
A) personal satisfaction of helping a peer
B) providing an opportunity for advancement
C) paying salary to the employee
D) giving an employee a challenging responsibility
E) providing an opportunity for achievement
John F. Mee suggested that organizational objectives for businesses can be summarized
in three points. Identify the correct statement.
A) Service to society is the motivating force for managers.
B) The people responsible for attaining objectives should have a voice in setting them.
C) Managers are not bound by the ethical codes of the society in which the business
operates.
D) Managers should establish performance objectives that they know are within reach
for employees.
E) Service to customers by the provision of desired economic values justifies the
existence of the business.
In the area of diversity, controlling involves ________.
A) establishing task forces or committees to explore issues and provide ideas
B) carefully choosing work assignments to support the career development of all
employees
C) evaluating the extent to which diversity goals are being achieved
D) the evaluation activities necessary to assess the diversity efforts
E) the selection of the diversity training programs for the organization