One common reason that organizations do not have internal communication programs is
that management assumes communication just happens.
a. True
b. False
Public communication is the management function that evaluates public attitudes,
identifies the policies and procedures of an individual or an organization with the public
interest, and executes a program of action to earn public understanding and acceptance.
a. True
b. False
When creating a persuasive message, you should consider all of the following,
EXCEPT:
a. How your audience will initially react to your proposed idea
b. How your audience feels about you, your company, or your product or service
c. How you feel about your audience
d. What obstacles or objections you must overcome
Conger attempts to reconceptualize our understanding of persuasion from simply the act
of convincing and selling to one of persuasion as
a. Learning and negotiating
b. Valuing and nurturing relationships
c. Becoming an expert in your field
d. Strategy
Using graphics appropriately in written messages provides all of the following benefits,
EXCEPT:
a. Information is more easily understood than with the use of words alone b. Visuals
help to make the information conveyed more memorable
c. Visuals take less time to create
d. Visuals enhance your professionalism and credibility
The best channel for conveying large amounts of information is generally an oral one.
a. True
b. False
Collectivist cultures include those of Venezuela, Mexico, and Pakistan.
a. True
b. False
When selecting a channel of communication, you should consider all of the following,
EXCEPT
a. The delivery time required
b. Cost
c. The need for a record
d. What is easiest for the sender
Techniques for gaining a business audience’s attention during an oral presentation
include all of the following, EXCEPT:
a. State the benefits your audience will receive
b. Retell the hilarious joke you heard about the President on a late-night talk show
c. Arouse interest by telling a relevant, engaging story
d. Role play a relevant situation or event in front of the group with an audience member
A self-inventory involves listing all of the workplace situation.
a. Jobs, internships, leadership positions
b. Knowledge, skills, and abilities
c. Skills, experiences, and abilities
d.Leadershipositions,skills,andexperiences you have that may be transferable or
applicable in a
Sources of inferential errors include all of the following, EXCEPT:
a. A faulty information base or misinformation
b. A seriously limited information base
c. Vividness
d. Causation
Three common types of conclusions are
a. Goodwill, summary, and sales or call to action
b. Informative, persuasive, and bad news
c. Informative, summary, and persuasive
d. Summary, persuasive and bad news
Groups with greater diversity sometimes display more conflict than homogeneous
groups.
a. True
b. False
Advocacy, or the process of championing ideas, proposals, actions, or people to those
above you in an organization, involves all of the following steps, EXCEPT:
a. Clearly stating your needs and preferences
b. Determining why your boss should care
c. Tailoring your argument to your boss’s style and characteristics
d. Building coalitions
An appeal based on the perceived credibility of the speaker is called
a. Ethoor an ethical appeal
b. Logoor a logical appeal
c. Pathoor an emotional appeal
d. Teloor an existential appeal
People will join group and remain group that provide them with number of
value dreward while incurring number of possible costs.
a. the maximum, the fewest
b. an equal, an equal
c. the maximum, an equal
d. an equal, the fewest
differences in negotiation styles and strategies can affect the decision-making process.
a. Numerical
b. Leadership
c. Cultural
d. Irrational
An audience-centered letter of application would include the following statement:
a. I am looking for a position that will take advantage of my people skills and provide
me opportunities for rapid promotion and pay raises.
b. I believe the customer service position you are offering would enable me to meet a
lot of new people.
c. My experience working for Teltek Manufacturing as a customer service intern will
enable me to quickly become a productive member of your team.
d. I believe the position you offer will suit my personality and provide me the
opportunities for which I am looking.
The tactical elements that can be deployed for messages using the written channel of
communication include all of the following, EXCEPT:
a. Planning and developing the message
b. Selecting and incorporating visual elements c. Revising for appeal
d. Revising for coherence and flow
All of the following are examples of Lencioni’s dysfunctions of a team, EXCEPT
a. Absence of trust
b. Lack of commitment
c. Avoidance of accountability
d. An emphasis on social bonding