Which of the following statements is true of the control tools used in organizations?
A) It helps to pinpoint organizational strengths and weaknesses.
B) It is generally used during the product design stage.
C) Control tools are not used for day-to-day operations.
D) Employee control is not possible with the use of these tools.
E) These tools are used by workers more than managers.
Edwin is starting his new job as an executive with a publishing firm. Which of the
following statements would be an indication that his new company has a hierarchy
culture?
A) Edwin’s supervisor constantly emphasizes on the need for innovation during the
orientation session.
B) Edwin is told that he will have to perform duties that might be significantly different
from those mentioned in his job description.
C) Edwin learns that the firm has no formal set rules or procedures within the
workplace that he is expected to follow.
D) Edwin’s new firm’s CEO stresses on the need to achieve coordination and
organization within the firm in his welcome speech.
E) Edwin’s new firm is characterized by flexibility and discretion, coupled with a strong
external focus.
Immediately after Randor Leather awarded a long-term contract for supply of raw
materials, its Operations Manager gets information from a vendor about a much cheaper
source of raw material. This information is likely to be of little use to the business
because it is not ________.
A) appropriate
B) of good quality
C) timely
D) in sufficient quantity
E) wide in scope
Lisa is trying to decide on the location of her entrepreneurial venture€Flower Power, a
specialty wedding flower service. She has three possible locations (A, B, C) in mind.
Lisa has projected that in the first year of operation, under ideal conditions, her
company would generate $80,000 at Location A, $55,000 at Location B, and $45,000 at
Location C. However, after further analysis, Lisa has determined that there is only a 20
percent chance of ideal conditions occurring during the first year of operation in
Location A. Locations B and C have a .4 and a .8 probability, respectively, for ideal
conditions during the first year of operations. Based on this information, which location
should Lisa choose?
A) Lisa should choose location A.
B) Lisa should choose location B.
C) Lisa should choose location C.
D) Lisa should choose either Location A or B because both are viable.
E) Lisa should choose either Location A or C because both are viable.
A ________ is a standing plan that outlines a series of related actions that must be taken
to accomplish a particular task.
A) policy
B) form
C) procedure
D) rule
E) program
Which of the following statements is true regarding the critical path of a PERT
network?
A) It refers to the sequence of events and activities requiring the shortest period of time
to complete.
B) A delay in completing the sequences in the critical path causes no delay in
completing the project.
C) It plays a negligible role in controlling the completion time of the project.
D) It provides an insight into how the unrealistic features of a schedule can be
modified.
E) It is essentially a bar graph mainly used for scheduling resources.
The model of the evolution of informal groups proposed by George Homans suggests
that ________.
A) once established, informal groups will resist changes in the formal work group that
threaten the satisfaction of the informal group’s members
B) informal groups will naturally evolve into problem-solving groups
C) the sentiments and activities that emerge within an informal group rarely result from
the sentiments, interactions, and activities that already exist within a formal group
D) managers should refrain from implementing ideas generated from the feedback
received from informal groups as they tend to be biased
E) informal groups instituted at the behest of the management are more fruitful from an
organizational perspective than ones that naturally evolve
Which of the following types of organizational culture is oriented toward all the
stakeholders of an organization?
A) clan culture
B) adhocracy culture
C) hierarchy culture
D) market culture
E) bureaucracy culture
According to the time-pressure/creativity matrix, employees who receive little
encouragement from senior management to be creative and engage in less collaborative
work overall are likely to feel as if they are on ________.
A) autopilot
B) a treadmill
C) a tight leash
D) an expedition
E) a mission
A(n) ________ is an individual who identifies, evaluates, and exploits opportunities.
A) leader
B) entrepreneur
C) supplier
D) distributor
E) opportunist
After identifying the alternative ways in which the organization can reach its objectives,
a manager should ________.
A) develop plans for each alternative
B) choose the best alternative for reaching objectives
C) rank each alternative according to complexity
D) develop premises on which to base each alternative
E) choose the alternative which is most cost effective
Which of the following dimensions of an organization’s culture is emphasized by the
management if it hopes to win customer loyalty and repeat purchases through customer
satisfaction with products or services?
A) ethics dimension
B) innovation dimension
C) quality dimension
D) diversity dimension
E) spirituality dimension
The process of bringing individuals who have been working abroad back to their home
country and reintegrating them into the organization’s home-country operations is called
________.
A) repatriation
B) expatriation
C) immigration
D) polycentrism
E) emigration
Alice is an American student of Chinese origin. Her grades fell significantly during the
last semester, and as a result, her teacher was very disappointed, telling Alice that she
should be more hardworking and dedicated to her studies as a result of her Chinese
heritage. The teacher’s attitude can be described as ________.
A) bicultural conflict
B) tokenism
C) stereotyping
D) ethnocentrism
E) feminism
A positive or negative assessment of members of a group or their perceived attributes is
known as ________.
A) a stereotype
B) a prejudice
C) ethnocentrism
D) tokenism
E) discrimination
Which of the following is true about a cash cow?
A) Cash cows can barely support themselves; in some cases, they actually drain off
cash resources generated by other SBUs.
B) An SBU that is a cash cow has a small share of a high-growth market.
C) An SBU that is a cash cow has a large share of a market that is growing only slightly.
D) An SBU that is a cash cow has a high share of a high-growth market and typically
needs large amounts of cash to support rapid and significant growth.
E) Cash cows generate large amounts of cash for the organization and are usually
segments in which management can make additional investments and earn attractive
returns.
Which of the following is an example of a statement of organizational purpose?
A) To increase the company’s market share by 20 percent by 2011.
B) To execute all projects in a timely and professional manner.
C) To be the leading provider of professional health care services.
D) To provide our employees with a challenging and rewarding work environment.
E) To build long-lasting customer relationships based on trust.