Redundancies increase the effectiveness of business messages.
Word 2010 does not provide the user with multiple save options.
As the middle portion of a message receives major attention, this part carries more
emphasis than other parts of the letter.
The following sentence uses slang. The sales campaign was a failure.
Three-dimensional graphics are best used in science rather than in business.
It is important to either talk down to or above listeners irrespective of their knowledge
of the subject matter.
According to the standards for punctuation, a question mark should be placed at the end
of sentences that are indirect questions.
The following sentence does not have dangling modifiers: “Elizabeth was delighted
when her teacher returned her test paper with a grin.”
A report written in the direct order begins with whatever introductory material is needed
to prepare the reader for the report.
An advantage of collaboration is that several minds are available for the critical
thinking that is so necessary for identifying the factors of the problem related to a
particular business report.
When leaving a voicemail message, it is a good idea to skip the message overview and
leave only a phone number where the call can be returned.
It is better to use asterisks (*) than to use numbers as footnote identifiers in tables.
A special form of _____ chart is used to compare the subdivisions of percentages.
A. stacked column
B. simple bar
C. simple column
D. bilateral column
E. clustered bar
When screening a phone call, assistants to busy executives must:
A. courteously ask the purpose of the call.
B. put the caller on hold for extended periods of time.
C. promise a callback from the executive.
D. promptly redirect the call to another assistant.
E. disconnect the call.
Skillful managers are most likely to deal with their organization’s grapevine by:
A. controlling it with strict rules.
B. eliminating the network.
C. recognizing its presence and using the network.
D. ignoring it as long as it does not involve members of the organization.
E. feeding it with gossip and rumors.
Which of the following is the best strategy when setting up the negative news in an
indirect-ordermessage?
A. To never offer an alternative solution
B. To show that your reasons for the negative decision actually will benefit the reader in
the long run
C. To usea blunt manner to explain where the reader went wrong
D. To directly deliver the message without explanation
E. To refrain from cushioning the message’s main negative point
When delivering an oral report, the use of _____ acts as a verbal aid for an audience.
A. paragraphs
B. punctuation
C. headings
D. pauses
E. typography
Which of the following is not to be followed while making a general plan while making
an adjustment refusal?
A. Begin withwords that are on subject, are neutral about the decision, and set up your
strategy.
B. Present the strategy that explains or justifies, being factual and positive.
C. Directly inform the reader of their mistakes that led to the refusal.
D. Maintain a tone that is positive, forward-looking, with friendly words.
E. Refuse clearly and positively, perhaps including a counterproposal.
In terms of the nature of listening, a person’s ability to sense words is dependent on:
A. the dominant wavelength of his or herbrain waves.
B. how well his or her ears can pick up sounds.
C. his or herability to remember details after a few hours.
D. his or herinterpretation of the words.
E. the paralanguage used by the speaker.
Which one of the following is one of the types of space created by humans?
A. Local
B. Intimate
C. Personal
D. Public
E. Social
When using standardized forms for periodic reports, a _____ document would prompt
you for the variables first, merging them with the primary document later.
A. micro
B. template merge
C. template macro
D. progress report
E. problem-solving report
Which of the following is true about cross-cultural communication?
A. Body language is the same world over and does not affect cross-cultural
communication.
B. Ethnocentrism makes you a better cross-cultural communicator.
C. Adapting to the practices of one’s international partners is not always feasible.
D. Continually checking for shared meaning can hamper the accuracy of a
communication process.
E. The use of double questions enhances the clarity of messages in cross-cultural
communications.
Which of the following phrases is most appropriate to handle the refusal of a request?
A. “We cannot permit …”
B. “Although we would like to, we cannot permit …”
C. “For these reasons, what we can do in this case is to …”
D. “We deeply regret to inform…”
E. “We are sorry to say that…”