An example of a________is a statement supporting the organization’s efforts in the area
of sexual harassment.
a. procedure
b. rule
c. policy
d. single-use plan
e. program
Focusing manager and employee efforts on activities that will lead to goal attainment is
a benefit of what management method?
a. Tactical planning
b. Contingency planning
c. Single-use planning
d. Management by objectives
e. Management by walking around
Gerald’s Groceries and Marty’s Market decided to merge their operations, something
neither company has tried before. This would be considered a nonprogrammed
decision.
a. True
b. False
In______ production, firms produce goods in batches of one or a few products designed
to customer specification.
a. service
b. customer-induced
c. continuous process
d. small batch
e. mass
For Southwest Airlines, all of the following can be suppliers except:
a. Exxon (providing jet fuel).
b. Citibank (providing finances).
c. Delta Airlines (providing competition).
d. Boeing (providing planes).
e. All of these are suppliers for Southwest Airlines.
A consultant who recommends a praticular problem-solving model to every
organization he serves is violating the basics of which of the following perspectives?
a. Efficiency perspective
b. Universalist perspective
c. Contingency perspective
d. Scientific management perspective
e. Quantitative perspective
The tendency to overestimate the contribution of internal factors to one’s successes and
the contribution of external factors to one’s failures is a result of:
a. self-serving bias.
b. openness to experience.
c. over stability.
d. emotional plateau.
e. Machiavellianism.
Which of these is a method of management whereby managers and employees define
goals for every department, project, and person and use them to monitor subsequent
performance?
a. Organizational planning
b. Management by objectives
c. Goal setting
d. Mission development
e. Vision development
How an organization goes about accomplishing a plan is a key part of the management
function of.
a. planning
b. organizing
c. leading
d. controlling
e. motivating
The average U.S. worker, today, isthan ever.
a. more likely to be married
b. younger
c. older
d. more likely to be male
e. uneducated
Which of the following is the most familiar and obvious flow of formal
communication?
a. Downward communication
b. Gossips
c. Horizontal communication
d. Upward communication
e. Vertical communication
By maintaining information links, Barry Miller was exhibiting the interpersonal role of:
a. figurehead.
b. leader.
c. liaison.
d. monitor.
e. spokesperson.
_____pertains to the team’s ability to meet the personal needs of its members.
A country that places emphasis on fairness and values kindness would be described by
the Globe Project as high in
_____.
Briefly discuss the relationship between management skills and management level.
A(n)_______ is assigned the role of challenging the assumptions and assertions made
by the group.
The relationship between social responsibility and financial performance has been
shown to be________.
_________justice argues that individuals should be compensated for the cost of their
injuries by the party responsible.
Explain employee growth-need strength and its relationship to the job characteristics
model.