Those who spend extensive periods of time in other cultures generate more innovative
solutions to problems.
A role indicates a set of expected behavior patterns attributed to someone occupying a
given position in a social unit.
Rapid innovation and technological developments have forced companies to broaden
their view of competition.
The chain of command is an unbroken line of authority that extends from the top of the
organization to the lowest echelon and clarifies who reports to whom.
There is a perfect correlation between intelligence and job satisfaction.
The openness to experience dimension of the Big Five Model captures our comfort
level with relationships.
Evidence confirms there is no real difference between men and women when it comes
to emotional reactions.
One of the methods of job enrichment is to expand jobs vertically. This method
involves modifying the ________ dimension of the job.
A) task significance
B) autonomy
C) feedback
D) task identity
E) skill variety
Human beings are complex, and few, if any, simple and universal principles explain
organizational behavior. Nevertheless, it does not mean that OB cannot offer reasonably
accurate explanations of human behavior or make valid predictions. It does mean that
OB concepts must ________.
A) focus on the reliability and validity of research data
B) attempt to establish cause-and-effect relationships
C) be consistently applicable across a wide range of situations
D) reflect situational, or contingency, conditions
E) avoid assumptions
All of the following strategies are organizational approaches to managing stress, except
________.
A) employee selection
B) job placement
C) realistic goal-setting
D) employee sabbaticals
E) time management
In formal mentoring relationships, ________ candidates are identified according to
assessments of ________ potential.
A) protégé; leadership
B) mentor; leadership
C) protégé; organizational
D) mentor; organizational
E) leadership, mentor
Patricia needs as many creative ideas as she can get for the new advertising campaign,
and her small agency doesn’t have a lot of money for high-tech meeting facilities. Given
the information provided, which meeting technique will provide the highest number of
quality ideas?
A) interacting groups
B) brainstorming
C) nominal group technique
D) electronic meeting
E) social interaction
Which of the following is a job that does not lend itself to telecommuting?
A) an attorney who spends most of her time researching on the computer
B) a copywriter for an advertising firm
C) a car salesman who demonstrates the features of a new model of car
D) a telemarketer who uses the phone to contact clients
E) a product support specialist who handles queries sent by customers
________ refers to the degree to which jobs within the organization are standardized.
A) Formalization
B) Decentralization
C) Departmentalization
D) Span of control
E) Chain of command
One of the major dangers within a virtual organization is the possibility of ________.
A) politics
B) technological failures
C) downsizing
D) information flow
E) flexibility
Stage II of the conflict process deals with the conflict being ________.
A) perceived and felt
B) apparent and experienced
C) expressed and perceived
D) cooperative and assertive
E) accommodated and compromised
Jerrod is engaging in which of the following impression management techniques as far
as his supervisor is concerned?
A) enhancement
B) self-promotion
C) excuses
D) conformity
E) apologizing
________ theory tries to explain the ways in which we judge people differently,
depending on the meaning we attribute to a given behavior.
A) ERG
B) Hierarchy of needs
C) Acquired needs
D) Attribution
E) Two factor
Job ________ expands jobs by increasing the degree to which the worker controls the
planning, execution, and evaluation of the work.
A) sharing
B) enrichment
C) centralization
D) enlargement
E) rotation
How do charismatic leaders reduce stress for their employees?
A) They show their ability to leverage higher salaries even with mediocre performance.
B) They advise a larger-than-life attitude that does not act in the best interest of the
organization.
C) They convince their followers to pursue a vision that can be ruinous.
D) They help make work seem more meaningful and interesting.
E) They encourage those who follow them to be more creative.
Discuss cognitive dissonance theory. How do individuals seek consistency among their
attitudes, and between their attitudes and their behavior?
Describe the psychological consequences of stress.
What relationship exists between management by objectives (MBO) and goal setting
theory?
Describe how one of the sciences that contributes to organizational behavior could be
used in EBM. Define the science, some of the science’s contributions to OB, and
describe a workplace example of how it could be used in EBM.
Discuss the effectiveness of various influence tactics.