Dr. Mark Townes is a dentist practicing in Denver. During a four-day stretch in March,
it snowed so heavily that not a single patient was able to visit him. Since all the
appointments were missed, he did not make any money for those four days, even
though his normal expenses remained. Which of the following characteristics of
services is affecting Dr. Townes’ business?
A. Indivisibility
B. Inseparability
C. Profitability
D. Heterogeneity
E. Perishability
A service is perishable in that once created it cannot be stored but must be consumed
simultaneously with its creation.
The ISO 9000 standards concerns the:
A. cost-effectiveness of the production of a good.
B. registration and certification of a manufacturer’s quality system.
C. profitability of a production line.
D. ability of a company’s computer system to adapt to SAP, a business management
software.E. marketing and promotional strategies of a firm.