________ is the process of converting messages back into information.
A) Decoding
B) Encoding
C) Derivation
D) Paraphrasing
E) Rewording
________ is the process of outlining who will follow whom in various organizational
positions.
A) Organizational restructuring
B) Succession planning
C) Forecasting
D) Headhunting
E) Scheduling
Which of the following performance appraisal methods requires appraisers to simply
write down their impressions of employees in paragraph form?
A) forced ranking
B) rating scale
C) free-form essay
D) forced distribution
E) critical-form essay
Which of the following strategy formulation tools was specifically developed to expand
on the BCG Growth-Share Matrix?
A) Porter’s Model for Industry Analysis
B) the critical questions analysis
C) SWOT analysis
D) the GE Multifactor Portfolio Matrix
E) environmental analysis
________ rewards are those that come directly from performing a task.
A) Equity
B) Piece-rate
C) Extrinsic
D) Intrinsic
E) Expectancies
A broad and general plan developed to reach long-term organizational objectives is a(n)
________.
A) tactic
B) scenario
C) operational plan
D) organizational goal
E) strategy
The Razzmatazz Group of companies plans to launch a new flavor of crackers that is
distinct and unusual. Which of the following strategies is the company following to
become more competitive?
A) stability
B) cost leadership
C) divestiture
D) focus
E) differentiation
According to Mintzberg, when managers establish themselves as links between their
organizations and factors outside their organizations, they are performing the role of a
________.
A) resource allocator
B) disturbance handler
C) monitor
D) negotiator
E) liaison
Bay Industries has a small-scale shoe manufacturing plant which has experienced a
high number of product defects for the past several months. The quality control team
studies the problem and then recommends that the production manager change one of
the company’s suppliers of leather. In this scenario, the quality control team has
_________ authority.
A) staff
B) line
C) functional
D) traditional
E) informal
According to Fayol’s guidelines for organizing resources, you should ________.
A) establish multiple guiding authorities
B) make extensive use of regulations and paperwork
C) not use sanctions against faults and errors
D) recognize the unity of command
E) not link rewards to performance
Which of the following is the ability to manage people during implementation?
A) allocating skill
B) interacting skill
C) monitoring skill
D) organizing skill
E) tactical skill