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Which of the following is an organizational development technique that involves an
outsider assisting a manager to identify what to improve and how?
A) action research
B) intergroup development
C) appreciative inquiry
D) process consultation
E) social reinforcement
Which of the following forms of communication most likely deals with body
movements, the intonations or emphasis we give to words, facial expressions, and the
physical distance between the sender and receiver?
A) written communication
B) downward communication
C) nonverbal communication
D) lateral communication
E) upward communication
________ power is based on identification with a person who has desirable resources or
personal traits.
A) Coercive
B) Legitimate
C) Referent
D) Expert
E) Reward
Ideally, a chain network should be used when ________.
A) high speed of information transfer is desired
B) accuracy of information is most important
C) the network is expected to facilitate emergence of a leader
D) high member satisfaction is desired
E) the teams using the chain network are self-managed teams
In the real world, what do people typically do when making a decision about a
problem?
A) follow the rational decision-making model
B) seek the optimal decision
C) obtain complete information about all possible alternatives before making a decision
D) evaluate all the possible options in an unbiased and objective manner
E) find a satisfactory and sufficient solution
Which of the following is an example of a piece-rate plan?
A) $20 for each hour of work
B) $2 for each unit produced
C) productivity bonus
D) commission
E) paying employees based on number of skills
Aberdone Company has redesigned the jobs of the workers in accounts receivables.
Instead of simply billing customers, they are now responsible for what were once
management tasks, such as following up on non-payment, determining when bills will
be sent to a collection agency, and which accounts receivables can be written off as
non-collectable. Which of the following methods of job enrichment is used in this
example?
A) task combination
B) vertical job expansion
C) formation of natural work units
D) establishing client relationships
E) opening feedback channels
The culture of which country tends to have lower levels of internal motivation?
A) United States
B) Canada
C) Great Britain
D) Portugal
E) Australia
Surface acting deals with ________ emotions.
A) negative
B) weak
C) strong
D) displayed
E) felt
When all communication is channeled through one central figure, a(n) ________
communication network exists.
A) all-channel
B) chain
C) mesh
D) wheel
E) ring
Which of the following is not a reason why organic structures promote innovation?
A) high formalization
B) low vertical differentiation
C) high flexibility
D) low centralization
E) cross-fertilization
You are the CEO of Apex Systems. You have decided to hire other organizations to
perform many of the basic functions of your business. You have hired an accounting
firm to keep your records, a recruiting firm to handle human resource functions, and a
computer firm to handle all records. To keep costs down, you are looking for other
areas in which to outsource operations. You have chosen to operate your business as a
________.
A) matrix organization
B) virtual organization
C) highly centralized organization
D) boundaryless organization
E) bureaucracy
You decide to do more research on the view that conflict should be encouraged as a
means to achieve change and innovation. This view is termed ________.
A) the traditional view
B) the human relations view
C) the interactionist view
D) the acceptance view
E) the promotional view
You have recently been promoted to district manager of a large scale restaurant chain
which specializes in affordable meals in a pleasant environment. In accordance with
management objectives, you are responsible for increasing sales of appetizers by 20%
by the next quarter for the 15 locations in your area. Keeping channel richness in mind,
how will you make contact with the restaurant employees to facilitate the sales
increase?
When you start to accept the differences between your expectations and the reality of
the organization, you move into the ________ stage of socialization.
A) prearrival
B) post-arrival
C) acceptance
D) metamorphosis
E) post-encounter
To avoid politicking during performance evaluations, an organization should ________.
A) use subjective criteria
B) use democratic decision making
C) use a single outcome measure
D) use objective criteria
E) allow a long time lapse between the time of an action and its appraisal
Which of the following skills best represents the ability of people to influence others to
enhance their own objectives?
A) analytical skill
B) critical thinking skill
C) political skill
D) reflective thinking skill
E) cognitive skill
________ focuses on the study of people in relation to their social environment.
A) Psychology
B) Sociology
C) Corporate strategy
D) Political science
E) Operations management
McClelland's theory of needs concentrates on which three needs?
A) achievement, growth, and security
B) achievement, power, and affiliation
C) self-actualization, stability, and affiliation
D) affiliation, control, and security
E) control, status, and affiliation
