MGMT 16230

subject Type Homework Help
subject Pages 29
subject Words 8090
subject Authors David A. De Cenzo, Mary Coulter, Stephen Robbins

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page-pf1
Creativity is valued because it helps identify new and viable alternatives that have not
previously been considered.
Research has shown that a majority of American employees trust the leaders of the
companies they work for.
In Maslow's view, the key to understanding motivation is to understand where in the
hierarchy of needs a person is located.
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Most shorthand abbreviation messages originate in the "culture" of text messaging.
Stress isn't always bad for an individual.
A good rule of thumb is never to try to communicate an important message until your
emotions are under control.
According to W. Edwards Deming, managers should emphasize short-term rather than
long-term planning.
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A channel is an actual physical product.
Organic organizations tend to inhibit innovation.
Maslow states that people can no longer be motivated by a given need if it is largely
taken care of.
page-pf4
A goal of efficiency is to minimize output costs while maximizing input costs.
A virtual organization relies on free agents who have no permanent status or position in
the organization.
Downsizing can be as stressful for the survivors as it is for the victims.
page-pf5
Cognitive dissonance arises when people feel that their behavior and attitudes are
consistent.
One assumption of bounded rationality is that managers can analyze all relevant
information about all alternatives for a situation.
In Mintzberg's view, the roles of figurehead, leader, and liaison are all interpersonal
roles.
The only goal of a performance management system is to assess manufacturing levels
and technological efficiency.
page-pf6
The two prevalent organizational structure models in today's world are the organic
organization and the inorganic organization.
Some messages, like spoken words, do not need to be encoded to be sent.
A common myth is that managers are less ethical today than in the past.
page-pf7
Henry Gantt's contribution to management theory was to develop efficient ways to
schedule.
The final step of the decision-making process is to implement the alternative that has
been selected.
A rational decision will never fail to provide the best and most successful solution to a
problem.
page-pf8
Another term for queuing theory is "waiting line" theory.
Deming's 14 points were useful in their time but are now largely considered to be
obsolete.
A job description states the minimum qualifications a person needs to perform a job
successfully.
Buying a competitor's product for evaluation is a form of environmental scanning.
page-pf9
A basketball coach who takes a very good shooter out of a game because she missed her
last two shots has availability bias.
You would expect an entrepreneur who has a grand vision for the future to be more of a
risk taker than an entrepreneur who is using his or her venture simply as a source of
income.
In Mintzberg's view, the roles of figurehead, leader, and liaison are all interpersonal
roles.
page-pfa
A significant advantage of the matrix structure is the clear chain of command from top
to bottom of the organization.
Experts state that 85 percent of all managers are not natural team leaders.
An aggressive new competitor in the marketplace is an external force that creates a
need for organizational change that companies frequently face today.
page-pfb
Emotional intelligence (EI) is one of the best predictors of who will emerge as a leader.
Capabilities are "what" an organization has; resources are "how" it uses what it has.
With choice S1, a manager sees gains of $10 million and $6 million. With choice S2, a
manager sees gains of $12 million and $8 million. S2 might be the choice of a
pessimistic manager.
Informal plans are not recognized as true organizational plans and are rarely carried out
by managers.
page-pfc
Entrepreneurship is the process of starting a new business to respond to an opportunity
in the market.
According to John Holland, the key to job success is how well an individual's
personality matches his or her job.
Programmed decisions draw heavily on which of the following?
A) mistakes made in the past
B) past solutions that were successful
C) past solutions that were unsuccessful
D) innovative, new solutions
page-pfd
Which of the following is an external force that would cause a company to make an
organizational change?
A) an organization-wide restructuring
B) the naming of a new CEO
C) a widening span of control for managers
D) a booming economy
Who should never use jargon?
A) a judge telling a witness how to testify
B) a surgeon giving orders to her staff
C) a plumber ordering parts from a supply store
D) a coach telling a quarterback what play to use
page-pfe
As the number of employees in an organization grows, structure tends to become more
________.
A) bureaucratic
B) informal
C) decentralized
D) relaxed
Application of Early Theories of Motivation (Scenario)
Three managers work at the Pabco Company. Aaron really "cracks the whip" on his
employees and firmly believes in strict controls and punishment for those employees
who do not perform to company expectations.
Zach has very few controls and believes that as long as people know what their
objectives are, they will exercise self-control and self-direction.
Susan has been trying to improve working conditions and manager-employee relations
to increase the level of productivity in her department
Susan was trying to use what type of Herzberg factors to increase productivity?
A) motivators
B) hygiene
C) social
D) esteem
page-pff
With respect to product quality, Deming believed that a company should never
________.
A) pay more attention to quality than to price
B) be satisfied with its current level of quality
C) try to fix a product if it "ain't broke"
D) put quality ahead of profits
Formal planning typically leads to which of the following?
A) higher profits
B) lower productivity
C) higher sales, but lower profits
D) tension between different management levels
Which of the following is NOT true of active listening?
A) It is a skill that most people need to improve.
B) Listening demands serious intellectual effort.
page-pf10
C) Active listening demands intense concentration.
D) Empathy is a barrier to active listening.
Decisions, Decisions (Scenario)
Sondra needed help. Her insurance company's rapid growth was necessitating making
some IT changes, but what changes? Should they modify the servers that they currently
use or purchase an entirely new system? Sondra was confused and needed help in
making the correct decision.
Sondra has decided to purchase a new system. After obtaining permission, she has
ordered the system from a reputable company. Which stage of the decision-making
process is she carrying out in making the order?
A) analyzing alternative solutions
B) selecting an alternative
C) implementing the alternative
D) identifying the problem
page-pf11
A manager who subscribes to the theory of justice view of ethics might pay low-level
employees ________.
A) the minimum wage
B) more than the minimum wage
C) less than the minimum wage
D) according to how productive they were
A conclusion that engineers from the Hawthorne studies made was that people behave
________ when they are being observed.
A) differently
B) consistently
C) naturally
D) comfortably
Eric the Redd (Scenario)
Eric Redd graduated from college and was hired by a corporation that manufactured
parts for the automotive industry. The employees on the assembly line seemed bored,
and their motivation was low. Eric's employer decided to try to reorganize to increase
productivity. During his career, Eric will see his job change from an engineer to a more
page-pf12
complex job assignment.
Eric, who is trained as an engineer, is now in a group with production workers and
marketing specialists from different departments designing a new product that the
company plans to offer. This situation could be described as a(n) ________.
A) alternative assignment
B) collective assignment
C) advanced assignment
D) project assignment
During an interview, an applicant for a managerial job is confronted with role players
who make the claim that they have been "harassed on the job." The applicant is then
asked to deal with the complaints. What kind of selection device is being used?
A) performance-simulation test
B) structured interview
C) behavioral interview
D) high-stress interview
Proof that the pyramids were well-managed projects can be seen in the fact that they
________.
A) are famous the world over
page-pf13
B) are unique
C) have lasted thousands of years
D) were built in a desert land
Efficiency refers to ________.
A) the relationship between inputs and outputs
B) the additive relationship between inputs and outputs
C) the inverse relationship between inputs and outputs
D) decreasing inputs only
It is assumed that a rational decision maker ________.
A) would never make a wrong choice
page-pf14
B) would be subjective and impractical
C) would face only difficult decisions
D) would be objective and logical
Which of the following would NOT be called an "American company"?
A) a multidomestic with a home base in Memphis, Tennessee
B) a global corporation that originated in Dallas, Texas and has operations in 12
countries
C) a transnational that originated in New York City with operations in 6 countries
D) a global corporation that began in Japan but has since relocated and now has its sole
headquarters in Chicago
Neural networks differ from expert systems in that they can ________.
A) draw conclusions from data
B) ask questions to the decision maker
C) perform sophisticated calculations
page-pf15
D) learn from experience
Small groups appear to perform better when it comes to ________.
A) gaining diverse input
B) finding facts
C) problem solving
D) completing task faster
Each work activity in a Gantt chart is represented by two horizontal bars that identify
the ________.
A) goal and the date
B) the date and the manager's name
C) goal and actual progress
D) actual progress and manager's name
page-pf16
Which of the following group techniques is relatively simple and is used exclusively to
generate creative ideas in a group setting?
A) brainstorming
B) nominal group technique
C) groupthink
D) electronic meetings
In a country with a low uncertainty avoidance, people cope with uncertainty ________.
A) by following rules and depending on social institutions
B) by making new rules
C) largely without rules or strong social institutions
D) by looking to the religious teachings
page-pf17
During an interview minutes after a tough loss, a soccer coach who is frustrated with
calls made by the game's referees should probably do this.
A) blame himself for the defeat
B) blame the referees for the defeat
C) express his anger freely
D) take some time to cool down
When a manager gives an employee a bonus for a job well done, which
behavior-shaping method is the manager using?
A) positive reinforcement
B) negative reinforcement
C) punishment
D) extinction
Another term for effectiveness is ________.
page-pf18
A) doing the right things
B) doing things right
C) doing things intelligently
D) doing things when necessary
What was the primary cause of demise for such companies as Enron, Dave & Barry's,
and Circuit City?
A) poor management
B) difficult economic conditions
C) corruption
D) governmental regulation
Which of the following is the best way to evaluate a training program?
page-pf19
A) how much trainees say they learned
B) how costly the method is
C) how much information trainees retain
D) actual job performance of trainees
Which of the following is NOT an example of a decisional role according to
Mintzberg?
A) spokesperson
B) entrepreneur
C) disturbance handler
D) resource allocator
A global corporation ________.
A) centralizes management in a single home country
B) decentralizes management so that each local country's operation is managed locally
C) decentralizes management so there is no single home location
D) has two main management locations located on different sides of the globe
page-pf1a
Which of the following statements is true about the firm-level consequences of market
globalization?
A) The globalization of markets has narrowed down new business opportunities for
internationalizing firms.
B) Globalization drives firms to relocate key value-adding activities to the most
advantageous locations around the world.
C) A firm's value chain is not subject to internationalization.
D) Through offshoring, a firm relocates a major value-chain activity by establishing a
factory or subsidiary in the home market.
In value chain management, ultimately the ________ have power to make changes.
A) suppliers
B) customers
C) employees
D) managers
page-pf1b
During a recent meeting, a shouting match arose between a design manager and a
marketing representative about a marketing plan for a new product. This team seems to
be at the ________ stage of group development.
A) conflict
B) forming
C) norming
D) storming
John Holland's theory assumes all of the following EXCEPT ________.
A) different types of jobs are suited to different personalities
B) people in jobs that suit their personality are likely to be more satisfied
C) there are intrinsic personality differences in people
D) people in jobs that suit their personality make more money
page-pf1c
In a short essay, describe the coordination and collaboration that is necessary for
successful value chain management.
How has the adoption of free markets worldwide served as a driver of market
globalization? Provide three examples to support your answer.
page-pf1d
In a short essay, define learning and then explain operant conditioning.
In a short essay, discuss how locus of control can help explain individual behavior in
organizations.
In a short essay, explain why it is important to refrain from making official
page-pf1e
communications when you are undergoing an emotional experience.
In a short essay, discuss some causes of stress in the workplace.
A payoff matrix features strategies S1, S2, S3, and S4 and competitive strategies CA1,
CA2, and CA3. In a short essay, explain how maximum regret can be calculated for an
S1 strategy.
page-pf1f
Describe the fourth phase of globalization. What is contagion?
In a short essay, describe how the contingency variable of routineness of task might
affect management style.
page-pf20
In a short essay, describe the characteristics of a functional structure.
In a short essay, discuss how telecommuting capabilities have changed the manager's
job.
page-pf21
In a short essay, describe the coordination and collaboration that is necessary for
successful value chain management.
In a short essay, define and discuss management by objectives (MBO).
page-pf22
In a short essay, explain what value chain management is.
In a short essay, describe social learning.
page-pf23
In a short essay, describe a learning organization. What structural aspects does a
learning organization need?

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