To be effective communicators, managers should:
a. focus primarily on enhancing downward communication in the organization.
b. enhance lateral communication opportunities by encouraging teams.
c. limit use of communication technology.
d. strictly push for face-to-face communication.
e. encourage the use of multiple channels of communication.
According to Fast Company, in 2012,______was ranked as the World’s Most Innovative
Company.
a. Apple
b. Nintendo
c. Nokia
d. Sony
e. Procter & Gamble
Theresa works in an organization where coordination across organizational units is poor
and the units perceived themselves to be in competition with one another for
organizational resources. These characteristics are consistent with which of the
following structures?
a. A matrix structure
b. A functional structure
c. A divisional structure
d. A team-based structure
e. A virtual network structure
The formal and legitimate right of a manager to make decisions is_______.
a. delegation
b. responsibility
c. authority
d. span of management
e. leadership
Very high expectations from senior management and a desire to share authority by
middle managers are two of the positive factors leading to success of TQM.
a. True
b. False
Employee motivation affects productivity, and part of a manager’s job is to channel
motivation toward the accomplishment of organizational goals.
a. True
b. False
Customer relationship management systems collect and manage large amounts of data
about customers and make them available to employees.
a. True
b. False
Which of the following is not a criticism of scientific management?
a. It does not appreciate the social context of work.
b. It does not appreciate the higher needs of workers.
c. It does not appreciate the careful study of tasks and jobs.
d. It does not acknowledge variance among individuals.
e. It tends to regard workers as uninformed and ignored their ideas and suggestions.
Which of the following is a process that uses multiple raters, including self-rating, to
appraise employee performance and guide development?
a. A 360-degree feedback
b. Job evaluation
c. Multiple-rater appraisal
d. Performance appraisal interview
e. Homogeneity appraisal
Satisficing behavior occurs when we choose the first solution alternative that satisfies
minimal decision criteria regardless of whether better solutions are expected to exist.
a. True
b. False
Shared development of innovations among several departments is emphasized by
the______approach to innovation
a. vertical
b. horizontal linkage model
c. top down
d. bottom-up
e. diagonal
Marissa was recently assigned to a committee whose task is to research new product
opportunities. Once this group generates a list of six or seven viable options, it will be
disbanded. This group is also known as a______.
a. team
b. standing committee
c. permanent committee
d. task force
e. none of these
Regarding the levels of personal moral development, the majority of managers operate
at the ________level.
a. preconventional
b. autocratic
c. postconventional
d. conventional
e. transformative
Scenario-VaughnBately Vaughn Bately manages a group of eight electrical engineers
at Defiance Designs. His team is highly trained and well respected by experts both
inside and outside the company. Recently one of Vaughn’s engineers suggested a new
technique for the development and use of an argon laser. There appeared to be rich
potential for this technology, but Vaughn wasn’t certain that developing this technology
was the best use of his limited resources. Vaughn was facing a significant decision.If
Vaughn uses the classical model of decision making, which of these assumptions would
he reject?
a. The decision maker is rational and uses logic in assigning values and evaluating
alternatives.
b. The desired decision will maximize attainment of organizational objectives.
c. The decision-maker strives for complete certainty, gathering complete information.
d. Problems are precisely formulated and defined.
e. The decision maker is limited and unable to make economically rational decisions in
difficult situations.
The main difference between risk and uncertainty is that with risk you know the
probabilities of the outcomes.
a. True
b. False
Employee stock ownership plans give employees part ownership of the organization,
enabling them to share in improved profit performance.
a. True
b. False
_______ refers to the messages and information sent from top management down to
subordinates.
Discuss the differences between the case view, the universalist view, and the
contingency view.
A slogan is a phrase or a sentence that concisely communicates a key corporate
________.
_____implies that women’s commitment to their children limits their commitment to the
company or their ability to handle the rigors of corporate management.
A subfield of the classical management perspective that focused on the total
organization rather than the individual worker, delineating the management functions of
planning, organizing, commanding, coordinating, and controlling is called ______.