The customer service dashboard reports hospital scores on issues such as meal quality,
mortality rate, and percentage of transfusions having adverse reactions.
A good forecaster is one who develops special skills and experience at one forecasting
technique and is capable of applying it to widely diverse situations.
A kaizen burst is an overfilled kanban container.
A high-level map or diagram of a supply chain process can be useful to understand how
material flows and where inventory is held.
The closer the customer is to the customer order decoupling point, the longer it takes
the customer to receive the product.
A supply chain manager is an OSCM job while a purchasing manager is not.
Average inventory for a medium-size hospital represents about 25 percent of its current
assets.
In a rapid plant assessment tour, a study team of consultants can determine the
“leanness” of a plant in 30 minutes.
DRGs (demographically restricted groupings) result from a statistical procedure and
predict illness based on racial and socioeconomic group membership. Use of DRGs is
under attack by minority activists as an example of racial profiling.
Because the scope of ERP packages is very large, it is rarely necessary to add additional
software.
In the time-cost CPM model, cost is assumed to be a linear function of time.
A responsibility chart is used in operations consulting in planning the task
responsibilities for a project.