Organizational members should be obligated to perform only those activities that lead
to goal attainment.
The trait approach to leadership proposes that leaders are made, not born.
One of the primary guidelines for establishing quality objectives is that management
should set objectives only in relation to other organizational objectives.
Even though a manager may delegate a task to another employee, the manager still
remains responsible for the completion of the task.
Once the interest or concern that caused an interest group to form has been eliminated,
the group tends to disband.
Management can ensure that employees choose the desired ethical behavior in every
situation by providing ethical training.
Venture capitalists generally make more investments than angel investors.
Having authority guarantees a specific command will be obeyed.
The first step in the delegation process involves creating the obligation for a
subordinate to perform the duties assigned.
Most managers have substantial control over increasing their position power.
According to W. Edwards Deming, top management must be dedicated to having
customers receive products as promised.
Which of the following entities was created by the Civil Rights Act, passed in 1964 and
amended in 1972, to enforce federal laws prohibiting discrimination on the basis of
race, color, religion, sex, and national origin in recruitment, hiring, firing, layoffs, and
all other employment practices?
A) American Equal Rights Association
B) United States Commission on Civil Rights
C) Federal Labor Relations Authority
D) Equal Employment Opportunity Commission
E) National Labor Relations Board
________ involves taking a concept or a product created for a very specific use and
extending it to a new, often larger, audience.
A) Inventing
B) Developing
C) Reverse innovation
D) Diffusing
E) Integrating
Some employees crave a greater degree of freedom in working. These employees are
most likely to have ________.
A) low interest in problem solving
B) high emotional intelligence
C) moderate intellectual capabilities
D) high tolerance for ambiguity
E) high level of structured behavior
________ behavior is aimed at telling followers what to do and how to do it.
A) Supportive
B) Directive
C) Accommodating
D) Participative
E) Achievement
Which of the following activities performed by an organization indicates that it is
conducting a social responsibility measurement in the problem-solving area?
A) ensuring worker safety
B) conducting studies to pinpoint social problems
C) dealing fairly with employees and customers
D) producing goods and services that people need
E) investing human resources to solve community social problems
Which of the following sentences about the differences between strategic planning and
tactical planning is true?
A) Tactical plans cover a relatively long period of time whereas strategic plans cover a
relatively short period of time.
B) Strategic planning emphasizes analyzing the future and tactical planning emphasizes
analyzing the everyday functioning of the organization.
C) Tactical plans are generally less detailed than strategic plans.
D) Facts on which to base tactical plans are usually more difficult to gather than are
facts on which to base strategic plans.
E) Tactical plans are usually developed by upper-level management and strategic plans
by lower-level management.
If the time available to come to a decision on a problem is very limited, it is more likely
that ________.
A) the manager will leave the subordinates to make the decision
B) the skills of the subordinates will be effectively used
C) the level of confidence the manager has in followers will be high
D) the skills of the manager as a decision-maker will play a secondary role
E) the manager will take a boss-centered approach to leadership
Ruby’s company based in the U.S. is not averse to recruiting people from different
cultures. On the contrary, it schedules an intensive training session to help the
employees from other cultures adopt and fit into American culture. What kind of an
approach does the company use?
A) assimilation approach
B) righting-the-wrongs approach
C) culture-specific approach
D) multicultural approach
E) golden rule approach
The level of an organization’s external environment that contains components having
broad long-term implications for managing the organization is the ________.
A) general environment
B) financial environment
C) demographic environment
D) internal environment
E) operating environment
Which of the following, if true, would support the argument that Chelsea is following a
cost leadership strategy?
A) The company has a reputation of producing high quality products.
B) The company discontinues some of its less successful ventures.
C) The company launches the product in a country where it enjoys a larger market
share.
D) The company encourages economies of scale by focusing on standardization of the
product.
E) The company acquires one of its smaller competitors.
________ is an on-the-job training technique that involves direct critiquing of how well
an individual is performing a job.
A) Programmed learning
B) Coaching
C) Lecturing
D) Overlearning
E) Position rotation