Jason is a financial analyst in a computer-manufacturing firm. Unfortunately, several of
his co-workers and superiors doubt Jason’s professionalism. His manager feels that
Jason means well; however, Jason is unable to communicate effectively. Which of the
following tips is the manager most likely to give Jason to help him communicate more
professionally?
A) Give people general information, instead of providing only specific data.
B) Clarify how people will benefit from responding to your messages the way you want
them to.
C) Present personal opinions as facts so that you appear professional.
D) Avoid clarifying expectations and responsibilities to create a positive impression.
E) Use passive listening so that you can save time and easily use your filters to process
information.