All of the following are examples of external failure costs except _____.
a. warranty costs
b. replacement of defective products to customers
c. liability lawsuits
d. quality planning
e. loss of customer goodwill
All of the following are typical reasons why a country imposes countertrade demands
except _____.
a. some countries simply lack the hard currency to purchase imported goods
b. countertrade provides a means of selling products in markets to which a company
may have otherwise lacked access
c. developing nations often require Western multinationals to accept goods as at least
partial payment for sales within their country
d. the country may need assistance to produce its own goods and services
e. All of the above.