Gonzo is an on-line dating agency. Gonzo has been in business for 5 years and has been
able to reach revenues of $1 million last year. Given its recent expansion, Gonzo’s
shareholders have required that the company’s financial statements be audited for the
first time this year. You have been assigned to the audit team for this mandate.
The senior manager asked you to review the process description for the sales of Gonzo.
The manager asked you to identify the controls in place that could be tested and used
for the audit and also, any controls that might be missing. Briefly explain the impact on
the audit.
Gonzo’s CEO provided you with the following description of their processes and
activities for the past year:
Sales
Gonzo’s web-site is operational 24 hours per day. All of the sales for Gonzo are done
on-line when the customer opens a profile. A customer will pay $50 to open a profile
and will then pay $10 per month to keep his profile active. Most customers pay on-line
with their credit cards and the sale is automatically recorded in the sales ledger of
Gonzo at the time of payment.
Gonzo also had a promotion for the last 3 months of the year. If the customer wanted to
subscribe for one year, they could pay $100 upfront to keep their profile active for the
full year instead of paying $10 each month for 12 months. This proved to be a popular
sales tactic as customers enjoyed the $20 savings.
Web-Site Security
In the past year, one hacker managed to intrude the web-site and steal the credit card
information of 25 Gonzo customers. To ensure quality of customer service, Gonzo
reimbursed a total of $10,000 to the customers to compensate them for the amounts that
were stolen as a result of the intrusion on their web-site. Since then, Gonzo hired a third
party, Mindster Box, to update the security features of their web-site. Mindster Box
performs monthly updates to the security features and monitors any intrusion attempt.
Gonzo did not have a problem since.
Collection and Reconciliation
As most of the sales are done by credit card, Gonzo receives the money from large
credit card companies on a by-weekly basis.
When the money is received from the credit card company, Jo-Ann, the accounting
manager of Gonzo, reconciles the detail of the payments received by the credit card
company to the sales ledger of Gonzo. Jo-Ann has often complained that this is nearly
impossible to do since the accounting system of Gonzo keeps track of the payment by
the on-line user name which is often very different from the actual name of the person
as stated on the detailed report provided by the credit card company.