1) What are the key elements of total quality management?
2) Martha Hanson operates a small gift shop that sells various antiques, such as
glassware. She employs two clerks who make sales to customers, accept returns when a
customer is dissatisfied with merchandise, and put new merchandise on display. One of
the clerks, Jill Hays, was hired recently. Martha had always done all the accounting for
the store and had made bank deposits. However, Jill has offered to do the accounting for
the store during slow periods when there are no customers in the store; she also has
begun making bank deposits as she leaves for the day. Having Jill take these
responsibilities allows Martha more time for acquiring merchandise for the store and
for personal errands. What potential risks for the success of Martha’s business are
present in this situation?
3) Present value factors
The present value of an annuity of $1 at 8% has a factor for 3 periods of 2.577097; for 5
periods at 8% the factor is 3.992710 . For 10% at 5 periods the factor is 3.790787. For
12% at 5 periods the factor is 3.604776 .
Denver Company is considering purchasing a capital investment that is expected to
provide annual cash inflows of $10,000 per year for 3 years. Assuming that Denver’s
required rate of return is 8%, what is the present value of these cash inflows? Round to