The manager of a car dealership was concerned that female customers found sales
representatives to be intimidating. The manager asked a local market research firm to
determine whether or not significant gender based differences existed in attitudes
toward automobile sales personnel.
The research supplier used random digit dialing to contact 200 men and women over
the age of 21 in the dealer’s market area. Respondents were asked to rate automobile
salespeople in the local area on helpfulness, willingness to deal, answering questions
fully, courtesy, and patience using a 7-point Likert scale with 1 being poor to 7 being
excellent. All respondents were also asked if new car salespeople were intimidating (yes
or no). Only one person per household was asked to respond to the survey and the
variances between the two groups on all questions were assumed to be equal.
Given this design, which of the following statements would be legitimate conclusions
based on the scales being used?
a. There is a significant difference between men and women in the ratings given to
salespeople on willingness to deal and patience.
b. Twice as many women as men felt intimidated by new car sales representatives.
c. The mean score for willingness to deal was 50% higher among male respondents than
among female respondents.
d. All of the above are valid inferences.
e. None of the above are valid inferences.
Which of the following is NOT recommended to facilitate handling and control of a
questionnaire?
a. stapling multiple pages together
b. leaving enough room for open’‘ended questions
c. numbering the questions