Scenario 17-3
As the number of firms utilizing direct marketing continues to grow, so does the
number of consumers opposed to the methods often described as “intrusive.” To combat
the growing number of opposed consumers, marketers need to find creative new ways
to optimize their direct marketing campaigns. One such outlet that firms are beginning
to experiment with is social media. Executives understand that many consumers view a
company’s Facebook page more often than the company’s home page, so they”ve grown
to realize that setting up some form of an email optin on social media sites is a great
way to build marketing databases. In addition to opt-in sections, social media allows
businesses to interact with consumers, which may make them less inclined to respond
negatively to a company’s direct marketing efforts. By utilizing social media more often
in the future, a number of U.S. companies hope to build stronger and more useful
marketing databases.
Building a marketing database can be helpful because it allows companies to gauge
how receptive customers may be to new products or product features. One way of
isolating a company’s best customers is by utilizing:
a. a recency, frequency, and monetary analysis.
b. a frequency marketing program.
c. cross-selling techniques.
d. direct response advertising.
One objective for promotions in the trade channel is to increase store traffic, which
benefits both manufacturers and retailers.
a. True
b. False