The MODE model states that motivation and opportunity must be high for consumers to
use choice heuristics.
a. True
b. False
The Expectancy Disconfmnation Model suggests that:
a. as expectancies increase satisfaction increases.
b. as expectancies increase satisfaction decreases.
c. negative disconfirrnations cause satisfaction to increase.
d. expectancies are unrelated to satisfaction
e. reality is more important than what exists in the consumer’s mind
During a recent fund-raising campaign for a university, fund-raisers were told to
specifically tell prospective donors that the money raised by the campaign would be
used to build a new college of business building and that’s why they should donate. This