The affect confirmation model theory of emotion best explains why small surprises are
good but big surprises are bad.
a. True
b. False
Interactivity makes it easy for consumers to provide e-tailers with the information that
they want-including credit card numbers, e-mail addresses, shipping addresses, personal
preferences, and purchase histories.
a. True
b. False
Which of the following is not considered a marketing symbol?
a. The brand name: Coca-Cola
b. The McDonald’s golden arches
c. The Geico Insurance Company “gecko” character
d. The mm-mm-good jingle for Campbell’s soup
e. All of the above would be considered marketing symbols.