F. Billy’s communication was mostly incompetent because he was
1. disrespectful to other team members
2. Me-oriented
3. uncommitted to the group until the very end
4. frequently dishonest
G. Jack exhibited the following defensive communication patterns:
1. evaluation
2. provisionalism
3. problem orientation
4. superiority
H. Billy exhibited the following defensive communication patterns:
1. evaluation
2. indifference
3. strategy
4. superiority
I. Dr. Weitzman defuses the defensiveness exhibited by Billy, Jack, and Henry by
1. refusing to be drawn into their defensive spiral
2. refusing to be diverted by irrelevant remarks or side issues unrelated to the issue
being discussed
3. being an empathic listener
4. encouraging dogmatism
J. The members of the Dream Team ultimately work together cooperatively because
1. their primary goal of rescuing Dr. Weitzman can be achieved only by an
interdependent effort of all members
2. all team members participate meaningfully in decisions made concerning how to
rescue Dr. Weitzman
3. they begin to focus on the problem not on each other
4. decisions made have serious consequences
K. Dr. Weitzman deals effectively with four difficult group members by
1. allowing dominant members (Billy, Henry) to control conversations
2. remaining unconditionally constructive at all times
3. providing a soapbox for Billy, Henry, and Jack to share their ideas until each runs
out of steam
4. confronting each disruptive team member directly when the disruption erupts
L. Jack played the following informal disruptive roles
1. clown
2. fighter-controller
3. isolate
4. zealot