Name:
Class:
Date:
Chapter 9: Communicating in Groups
Page 16
QUESTION ID:
JFND-GTTW-8FNW-EPT1
QUESTION GLOBAL ID:
GCID-E7BW-1TBP-CO5U-CPJW-GWAD-OAJW-8RH1-4ATO-8FTN-4PBA-CW4N-
4PBA-GO4N-4CJ3-CE3D-NQMR-CTDI-GWN8-EPRW-EMMB-CFUG-GA5G-CAAU–
GP5D-CWSU-E3MF-CRSU-OCJS-GOSU-1ATS-CESS–KPBZ-GR5U-E3B1-E7JI–
YT4D-JFNN-4OTI-GO4W-NQNBEE
20. The sales team at Rue and West Bros., a logistics company, successfully met its profit targets for the current fiscal
year. Therefore, the CEO of the company set a new target for the sales team for the next financial year. In this scenario,
the sales team is most likely in the _____ stage of group development.
a.
storming
b.
performing
c.
adjourning
d.
transforming
ANSWER:
d
RATIONALE:
Analysis:
a. Incorrect. Just as interpersonal relationships go through identifiable life cycles, so
too do groups move through overlapping stages of development. See 9-3: Stages of
Group Development
b. Incorrect. Just as interpersonal relationships go through identifiable life cycles, so
too do groups move through overlapping stages of development. See 9-3: Stages of
Group Development
c. Incorrect. Just as interpersonal relationships go through identifiable life cycles, so
too do groups move through overlapping stages of development. See 9-3: Stages of
Group Development
d. Correct. In this scenario, the sales team is most likely in the transforming stage of
group development. Transforming refers to the stage of group development that occurs
when a group continues to exist with a new goal. The new goal will inevitably cause
the members to revisit the earlier stages of group development, but the cohesion, trust,
and norms developed earlier are likely to help the group move quickly and more
smoothly through them. See 9-3: Stages of Group Development
POINTS:
1
DIFFICULTY:
Challenging
REFERENCES:
Stages of Group Development
QUESTION TYPE:
Multiple Choice
HAS VARIABLES:
False
LEARNING OBJECTIVES:
COMM.SELLNOW.2021.09.03 – Explain the stages through which groups
develop.
ACCREDITING STANDARDS:
COMM2 – Reflective Thinking
TOPICS:
Stages of group development
Leadership in groups
KEYWORDS:
Bloom’s: Apply
DATE CREATED:
2/17/2020 8:33 AM
DATE MODIFIED:
2/17/2020 8:35 AM
QUESTION ID:
JFND-GTTW-8FNW-EP4B
QUESTION GLOBAL ID:
GCID-E7BW-1TBP-CO5U-CPJW-GWAD-OAJW-8RH1-4ATO-8FTN-4PBA-CW4N-
4PBA-GO4N-4CJ3-CE3D-NQMR-CTDI-GWN8-EPRW-EMMN-CPTG-K3BT-8RHU-
CA5R-GESU-OCMB-8YSU-NPTO-GOSS-E3B1-GYSS-CCBW-GC5D-QPT1-E7JI-
Name:
Class:
Date:
Name:
Class:
Date:
Name:
Class:
Date:
Name:
Class:
Date:
Name:
Class:
Date:
Name:
Class:
Date:
Name:
Class:
Date:
Name:
Class:
Date:
Chapter 9: Communicating in Groups
30. Explain accountability as a characteristic of healthy groups.
ANSWER:
Answers will vary. Accountability means all group members are held responsible for
adhering to the group norms and working toward the group’s goal. This means a group
will penalize a member who violates a group norm. The severity of the penalty
depends on the importance of the norm, the extent of the violation, and the status of
the person who violated it. Violating a norm that is central to a group’s performance or
cohesiveness will generally receive a harsher penalty than violating a less central
norm. In addition, violations by newcomers to the group are generally punished less
severely than violations by veteran group members. Group members who have
achieved higher status in the group also tend to receive more lenient penalties—or
even escape them altogether.
Being accountable can mean changing counterproductive norms. For example, suppose
a few folks spend more time socializing than seriously discussing community services
at the Lions Club meetings. If the group does not effectively control this behavior, then
it could become a counterproductive group norm. As a result, work toward the group’s
goals could be delayed, set aside, or perhaps even forgotten. If counterproductive
behavior continues for several meetings and becomes a norm, it will be very difficult
to change.
A group member can help a group change a counterproductive norm by (1) observing
the norm and its outcome, (2) describing the results of the norm to the group, and (3)
soliciting opinions of other group members. REJ: Please see the section
“Characteristics of Healthy Groups” for more information.
POINTS:
1
DIFFICULTY:
Moderate
REFERENCES:
Characteristics of Healthy Groups
QUESTION TYPE:
Essay
HAS VARIABLES:
False
STUDENT ENTRY MODE:
Basic
LEARNING OBJECTIVES:
COMM.SELLNOW.2021.09.02 – Describe the characteristics of healthy
groups.
ACCREDITING STANDARDS:
COMM1 – Communication
TOPICS:
Characteristics of group communication
Name:
Class:
Date:
Name:
Class:
Date:
Chapter 9: Communicating in Groups
Page 26
a.
group
b.
crowd
c.
organization
d.
mob
ANSWER:
a
RATIONALE:
Analysis: A group is a collection of about three to 20 people who feel a sense of
belonging and attempt to influence each other to accomplish a common purpose.
Group communication is what makes participation in a group a positive or negative
experience. See 9-1: The Nature and Types of Groups
POINTS:
1
DIFFICULTY:
Easy
REFERENCES:
The Nature and Types of Groups
QUESTION TYPE:
Multiple Choice
HAS VARIABLES:
False
LEARNING OBJECTIVES:
COMM.SELLNOW.2021.09.01 – Identify different types of groups.
ACCREDITING STANDARDS:
COMM1 – Communication
TOPICS:
Group purpose
KEYWORDS:
Bloom’s: Remember
DATE CREATED:
2/17/2020 9:12 AM
DATE MODIFIED:
2/17/2020 9:14 AM
QUESTION ID:
JFND-GTTW-8FNW–KCNG
QUESTION GLOBAL ID:
GCID-E7BW-1TBP-CO5U-CPJW-GWAD-OAJW-8RH1-4ATO-8FTN-4PBA-CW4N-
4PBA-GO4N-4CJ3-CE3D-NQMR-CTDI-GWN8-EPRW-EMJI-GTOU-KAMB-GH3G-
RP5N-GHSU-QPMR-CRSU-YPTS-GOSU-CP3W-CWSU-YQJI-GA5G-ECUG-E7JI-
YT4D-JFNN-4OTI-GO4W-NQNBEE
33. _________ can be best defined as prescribed behaviors designed to help a group meet its goals and conduct its
conversations.
a.
Group expectations
b.
Values
c.
Statutes
d.
Ground rules
ANSWER:
d
RATIONALE:
Analysis: Ground rules refer to prescribed behaviors designed to help a group meet its
goals and conduct its conversations. Ground rules may include sticking to the agenda
and focusing on issues rather than people. See 9-2: Characteristics of Healthy Groups
POINTS:
1
DIFFICULTY:
Easy
REFERENCES:
Characteristics of Healthy Groups
QUESTION TYPE:
Multiple Choice
HAS VARIABLES:
False
LEARNING OBJECTIVES:
COMM.SELLNOW.2021.09.02 – Describe the characteristics of healthy
groups.
ACCREDITING STANDARDS:
COMM1 – Communication
Name:
Class:
Date:
Name:
Class:
Date:
Chapter 9: Communicating in Groups
Page 28
ANSWER:
c
RATIONALE:
Analysis: Norming is characterized by increased cohesion, collaboration, trust, and
motivation to achieve a group goal. Having expressed honest opinions, resolved major
differences, and sorted out specific roles, members become loyal to each other and the
group goal. See 9-3: Stages of Group Development
POINTS:
1
DIFFICULTY:
Easy
REFERENCES:
Stages of Group Development
QUESTION TYPE:
Multiple Choice
HAS VARIABLES:
False
LEARNING OBJECTIVES:
COMM.SELLNOW.2021.09.03 – Explain the stages through which groups
develop.
ACCREDITING STANDARDS:
COMM1 – Communication
TOPICS:
Stages of group development
Members and leaders in groups
KEYWORDS:
Bloom’s: Remember
DATE CREATED:
2/17/2020 9:20 AM
DATE MODIFIED:
2/17/2020 9:22 AM
QUESTION ID:
JFND-GTTW-8FNW–KCBT
QUESTION GLOBAL ID:
GCID-E7BW-1TBP-CO5U-CPJW-GWAD-OAJW-8RH1-4ATO-8FTN-4PBA-CW4N-
4PBA-GO4N-4CJ3-CE3D-NQMR-CTDI-GWN8-EPRW-EMJZ-GPTD-13JU-COHS-
KP3I-GASS-KA5D-8RSU-N3BT-GOSS-NPTT-GRSU-13BO-CO3G-ECBU-E7JI-
YT4D-JFNN-4OTI-GO4W–NQNBEE
36. _________ refers to the stage of group development when the skills, knowledge, and abilities of all members are
combined to overcome obstacles and meet goals successfully.
a.
Storming
b.
Adjourning
c.
Norming
d.
Performing
ANSWER:
d
RATIONALE:
Analysis: Performing refers to the stage of group development when the skills,
knowledge, and abilities of all members are combined to overcome obstacles and meet
goals successfully. It is characterized by harmony, productivity, problem solving, and
shared leadership. See 9-3: Stages of Group Development
POINTS:
1
DIFFICULTY:
Easy
REFERENCES:
Stages of Group Development
QUESTION TYPE:
Multiple Choice
HAS VARIABLES:
False
LEARNING OBJECTIVES:
COMM.SELLNOW.2021.09.03 – Explain the stages through which groups
develop.
ACCREDITING STANDARDS:
COMM1 – Communication
TOPICS:
Members and leaders in groups
Leadership in groups
Name:
Class:
Date: